Hardware DecorReviews of hardware-decor.com

With 100% honesty, my order for over $750.00 was never opened until yesterday at time of installation in a new house. I was shorted two brackets (ordered 12 and received 10). I asked for these brackets to be shipped at no charge to me, but received very awkward response with use of "Nope." They say since I checked the 7-day inspection box, I had no recourse. It is very sad and disheartening that this company cannot take customer problems on a case-by-case basis. Ordered over $750.00 in hardware, and two brackets at approximately $42.00 cannot be shipped at no charge since it was THEIR packaging/shipping error. Good product, but customer service is below standard.

The product you displayed on you website was not the product I received

Ordered 28 of the oval closet rod flange, matte black. Was shorted 2. Had to order more material plus the 2 extra flange I was shorted.

Nothing went wrong it's just the shipping charge on such a small order was exceedingly high. More than I paid for items.

There are better places to order from. Descriptions on website make the parts confusing to understand or verify they will work with your project.