Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
Hardware DecorSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We carry world class closet rods, rod hangars, as well as all types of closet and Sliding cabinet door hardware. Free Custom Cutting on Closet Rod. Most orders ship within 24 hours. Trade discounts also available.Closet ProductsWardrobe LiftsCabinet ProductsHome Hardware
Hardware Decor (hardware-decor.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 14 reviews with 1 star · Clear filters
No response long waiting time
By Leila A.
Response from Hardware Decor· Apr 8, 2024
Hi Leila! I am so sorry you did not receive the emails or voicemails I have left for you. If you see this reply then please reach out. We would love to help you retrieve your missing box!
Paid $40 extra for shipping, didn’t ship out before it was due to be received. Was supposed to be a three day ship turned into 12 days later, still waiting.
By Heather V.
Response from Hardware Decor· Mar 5, 2024
Hi Heather. Really sorry your back ordered rods took too long for us to receive them and ship them out. I did return your shipping by your request.
Missing Half of my order
By Holly B.
Response from Hardware Decor· Feb 21, 2024
Hi Holly! Yes we did make an error on your order. I apologize for that. But we did ship the rest out as soon as we were made aware and in which the shipping method you preferred. I am sorry we made a mistake.
Ordered 8 foot piece glazing vinyl was sent 2 pieces one about 6 1/2 foot long the other 11/2 foot long Equaling 8 foot
By Norman R.
Response from Hardware Decor· Feb 1, 2024
Hello Norman, a quick phone call or email from you about any order issues and we would have taken care of it the same day. We have reached out to you and are awaiting a reply back.
I can’t believe you were asking me how my experience was, and I’ve not even received my product yet!
By Joe D.
Response from Hardware Decor· Jan 12, 2024
Hi Joe, We were asking for a service review, not a review on the products you ordered. Your Order placed on Wednesday around 7pm is out for delivery today. We value our reputation and your opinion, please let us know how we can improve or what we can do to possibly increase our rating.
We followed the instructions carefully and measured more than once. Regardless, we were barely able to insert two rods, and the third is about 1/4# too long. We’ll get it cut locally.
By Andrea H.
Response from Hardware Decor· Jun 13, 2023
Hi! I tried to reach out to you this morning. Let me know how we can make this right!
