HanstromReviews of hanstrom.com

Worked well until recently, however I spoke to customer service department who agreed to send a replacement

Very easy product to install and use. Customer service team very helpful and reply in a timely manner.

Great tap and customer service

Rather expensive and very poor quality, with no response from the customer service.

Ordered a three in one hot water tap, however, it stopped heating the water about three weeks out of warranty. Zara from customer services assisted us into trying to rectify issue but still did not work. Spoke to Ahmed who agreed to send a replacement unit and we are looking forward to receiving this. EDIT: Received replacement the following day which is a slightly different design. Hope that this one has been improved and lasts a decent amount of time.

Had an issue with our boiler tank just outside of warranty. Spoke to Ahmed who was very helpful and called me back to arrange a new tank to be sent out. Would recommend.

Excellent customer service, great after sales service. Expert advice and guidance to maintain our boiler system. Would highly recommend

We were really excited to get our hot water tap from Hanstrom. It is an item we consider a luxury to have and indeed enjoy it very much. It has a sleek, simple design and fits well into our kitchen. A year on we had a problem with the unit however the team at Hanstrom have been very helpful and sent us a lot of information to help us with our query. We are lucky that they have honoured our warranty and will look into relpacing the boiler unit. all in all a very easy process and a pleasure to deal with thank you ! We continue to use our hot water tap and have no hesitation in recommending them.