Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
Monica was great but you need to CHANGE the new process for address verification. It will NOT WORK with Duckduckgo....You should not have to change your settings to Chrome to replace a collar. Totally unacceptable in this day and age.
By DJ
Response from Halo Collar· Apr 29, 2025
Thank you for your valuable feedback. We will make sure to pass this on to the team.
The customer service was stellar. Halo held up their end of the deal by replacing the defective collar, and did so right away (much to my surprise). It only took one week from the date of the notification in the app that my charging port was defective. This is good customer service in my opinion. Initially, when I contacted dog park, I was told that it would take 7-10 business days for the claim to even be processed. No expedited delivery option was offered. It was actually denied. So I was not very comfortable with the process. However, exactly one week later, we are back in business and my dog is receiving all of the protections as before! Alexis was very hospitable and easy to talk to. The only reason why I didn’t leave a five star review is because Halo only sent the body of the collar (the defective part); thus the bare minimum. I will now have to purchase a new piece of plastic for the collar if I wish to change it, but overall, in my opinion, Halo withheld their end of the deal by replacing the faulty unit. I look forward to more positive endeavors with the company.
By Cassondra Hatcher L.
Response from Halo Collar· Apr 29, 2025
Hi Cassondra, please reach out to our Dog Park for assistance with any additional parts you may need. We are happy to help!
Monica took care of the issue and was extremely helpful and professional
By William E.
Response from Halo Collar· Apr 29, 2025
We are so happy to hear this, William! Thank you so much for your review.
Short wait time. Alexis was clear, concise, and friendly! She addressed my issue, knew the process, and got me on my way. Thanks! Great experience!
By Scott
Response from Halo Collar· Apr 28, 2025
Thank you so much for shouting out our team! We are so thrilled that we could help.
The Halo gives my dog freedom to explore her backyard without the tie out. mOn walks, it allows us to correct her reactions to encounters we have in a gentle way.
By Donald C.
Response from Halo Collar· Apr 28, 2025
Thank you so much for sharing your story with us, Donald.
Halo far exceeded my expectations. The Halo 4 collars come ready to size, with simple instructions. The walkthrough training sessions make it simple to follow along, and my dogs quickly adapted. Highly recommend for anyone, especially with large yards in rural areas. I have two beagles, and they are one of the more stubborn breeds, yet Halo made it easy.
By Joseph O.
Response from Halo Collar· Apr 28, 2025
We are so thrilled and honored that you chose Halo to keep your pups safe! Thank you so much, Joseph!
Worked with me to come up with a plan so I could use the Halo for awhile
By Kristin P.
Response from Halo Collar· Apr 28, 2025
We are thrilled to have you as a part of our Pack, Kristin!
your representative was extremely helpful
By Daniel M.
Response from Halo Collar· Apr 28, 2025
We are so happy to hear this! Thanks for sharing, Daniel!
