Halo CollarReviews of halocollar.com

Monica and Kun have been great with our warranty replacement process. New collar coming with no questions asked. Their system showed everything that happened and the video chats were top notch. Very impressed.

Excellent customer support. I was hesitant to have a video call, but it was refreshing to see a real person was there to help me. Monica was very helpful with my problem- we received a message that a problem had been found with our Halo collar and that we needed to verify our address in order to be sent a replacement. The link was not working for us, but Monica was able to clarify that some links were glitching and immediately sent me a link that worked. I was amazed at how quickly I got through to a person and also how quickly Monica resolved my issue- well done to Monica & Halo for great customer service!

The $600 collar + $150 service subscription didn't work for us. The network GPS connectivity was too inconsistent for the virtual fence to function correctly, and the feedback stimulus was too weak for our husky. We gave it a college try but stopped using the product because it didn't work. A year later, we were charged $150 for an additional annual subscription. We contacted support to be refunded. We were told that we could be refunded because they examined ur account and saw that we hadn't been using the service. They emailed us and asked us to provide a receipt, and then they would forward us to the refund team. We did so, jumped through all the hoops, and then support said we couldn't be refunded after all, but would escalate the matter to see if an exception could be made. After two weeks, they have remained unresponsive to several emails requesting a status update and a refund. They outsource their support to an overseas call center that responds with scripted, boilerplate language to meet their quotas, rather than treating people like individuals. We dropped $600 for a collar that didn't work, paid the $150 for a service that we didn't use, and then a year later, when we got charged again, all we were asking for was a $150 refund out of the $900 we spent, and they won't respond—rediculous and atrocious customer service. Don't give this company your money. We indeed found cheaper alternatives to their product that work a lot better.

Honestly, just super easy. That’s what makes it great. I’ve never had a bad person and it’s always quick and painless.

Monica was fast, professional, and incredibly helpful. My issue was resolved in under 10 minutes—which might be a new personal record—and I was able to get back to my busy day before my coffee even got cold. Thanks for the outstanding customer service!

Well, would love to write a decent review, but I can’t even get my collar. Still processing. How about not take my money or make me sign up for a monthly subscription until you ship the collar. $1200.00 bucks and $20 a month, shipping should be the easy part and their customer service so far is a joke. I hope collar works better than the shipping department.

Monica walked me step by step thr the process to resolve my issue. She was very efficient.

Monica A was great