Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
your staff is exceptional. You should know that! Everybody has been able to help me or facilitate whatever needed to be done for my three dogs so I’m very happy
By Gregory W.
Response from Halo Collar· May 13, 2025
Your support means the world to us. Thanks for taking the time to leave a review!
Fast and easy interaction!
By Josh W.
Response from Halo Collar· May 13, 2025
Thank you for your feedback!
Quinn was very helpful. He solved my issue.
By Toni D.
Response from Halo Collar· May 12, 2025
Thank you so much for your kind words! We're thrilled to hear that Quinn was able to help and get things resolved for you. We'll be sure to pass along the praise—they will appreciate it! Thanks for being part of the Halo Pack.
short and sweet and to the point, love that the collar error got sent to you so I don't have to go through a bunch of stuff to get this taken care of.
By Karen A.
Response from Halo Collar· May 12, 2025
We're so glad the error report worked as intended and made things easier for you—exactly what we aim for! Thanks for the feedback and for being part of the Halo Pack.
Having used two other GPS tracking / training systems over the last 3 years has given me some good experience in evaluating the Halo 4. I have watched a few online video reviews that were contradictory, even by the same reviewer. Halo 4 is nothing short of amazing; and, supports a variety of uses and creative training methods. My dog is surrounded by 100s of acres of forest, ponds and water systems. And... he loves to hunt... not always a healthy situation for everyone involved. This system gives guidance and encouragement to him over and above other collars. The GPS even in dense forest works flawlessly! Most useful... when given a whistle or other deterrents they stop generating the commands if the GPS has shown he is doing the 'right thing' and coming back to me. It saved his life the other day when he went after a raccoon and ended up in a deep pond fighting for his life in the mud. I was able to locate him right away and help. The other 'best thing' is the collar fits nicely and evenly around his neck and does not move once placed, and without apparent discomfort... unlike the other collars I had. I cannot give this system enough praise -- design, function, customer support (amazing!!), training videos, care and use instructions. I haven't used the 'fences' as yet, but am certain that system is stellar as well. LOVE IT! THANK YOU~
By Kate E.
Response from Halo Collar· May 12, 2025
Wow—thank you for sharing such a powerful story. We're so glad to hear that the system was able to help in such a critical moment. Knowing it made a real difference in your dog’s safety and well-being means the world to us. We’re honored to be part of your journey with your dog—and we’re here if you ever need anything down the road.
The collar was good initially and a good alternative to putting up a fence. There are definitely issues with false emergency alerts. Beyond concerning was that 5 months after purchase one of the rivets fell out. Thankfully, I was there, as my puppy immediately tried to eat it. When I contacted customer service, they said I could not exchange the collar and they sent me replacement rivets. How am I supposed to trust that the rivets will stay in place? I can never leave the collar on her unsupervised. At the very least I should've received a new strap. As soon as I am able, I will purchase a Spoton collar and hope that my dog is better cared for and protected. Very disappointed in Halo customer service and care. I didn't mind spending the money to keep my puppy SAFE and instead I bought a collar whose poor construction could've cost her life or emergency surgery.
By Mary B.
Response from Halo Collar· May 12, 2025
Thank you for sharing your feedback—we understand how frustrating and concerning this situation must have been. Someone from our team will be reaching out to you directly to discuss this further and ensure we can resolve the issue to your satisfaction.
When my collar became unable to charge I contacted customer service hoping to get it replaced. I’m happy to say the customer service rep was courteous, knowledgeable and efficient. She quickly acknowledged that my collar was under warranty and began processing my replacement. Within a few days I had my new collar. Well done. THANK YOU !
By Michael L.
Response from Halo Collar· May 12, 2025
Thank you for taking the time to share your experience! We're so glad to hear that your issue was resolved quickly and that our customer service team took great care of you.
They were extremely helpful. They were very patient and didn’t seem like they were in a hurry. They took the time to explain all the answers to my questions. It took a matter of seconds to answer my request for support. This is the absolutely best support experience I have ever had in my lifetime. It took a little bit of time to figure out how to get it though. It is done through the app, go to settings then to the Halo dog park. It is live guidance by a person through video.
By Sharron H.
Response from Halo Collar· May 12, 2025
Thank you so much for your incredible feedback! We're thrilled to hear that our support team made such a strong impression and that you felt truly listened to and supported throughout the experience.
