Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
I can't believe that we have human help so readily available. It is so uncommon these days. I also am really pleased with the quality and articulation of technical matters by the person. Helping. Really impressed
By David
The support person was able to solve my issue. He was patient and knowledgable.
By JKING
Great.Customer service
By Jason W.
Very Helpful and knew exactly what to do.
By Joe Fortin J.
Easy and quick
By Kimberlee Abrams D.
I got the Halo because my dog kept running off to the neighbors. I live in the country and people shoot dogs who don't belong there. Jake quickly learned to stay on our property and he comes running when I send him a whistle through the collar. Today I had my first interaction with the Hallo Support Team. I worked with David K. He was extremely polite, knowledgeable and solved my problem quickly. I would definitely purchase this product again!!
By Jack S.
I bought a Halo 3 collar in December. Since then I have tried getting help from support because my dog has been lost 3 times. We live on 4 acres in the country. Sometimes the app will show the collar sometimes it just spins and spins and spins and just says connecting to your collar or updating your collar. It is constantly saying it can’t connect …..it has WiFi, cellular AND Bluetooth and it can’t connect to any of it?!? This is some awesome technology!!! Sometimes it shows our dog half a mile away when he is actually with us behind our home and the collar will start beeping when he is clearly inside the fence. Sometimes we receive notifications he is outside the boundary and he is asleep in our living room. I have reached out for help SEVERAL times and the response I get is an email suggesting articles. I bought a Halo 2 to see if it is different and also so I can see if they are really this awful or if something is wrong with mine or if it’s the 3. I spent ANOTHER $600 and my package came and inside the package was a usb beacon. I didn’t order a beacon but I sure got charged for a beacon AND a collar. The email said the package has shipped and had a tracking number and it said it contained a beacon and a Halo 2 collar. No Halo 2 collar. That order was placed February 25th. I have now called several times, sent numerous emails and NO ONE has even responded. The company DOES NOT care about people. The customer service is not bad, it’s non existent. If I could give 0 stars I would. Buyer BEWARE!!!!!! Don’t spend this kind of money for a product that doesn’t work, a company that steals your money, and refuses to handle their wrong doing.
By Shannon J.
Very helpful, explained the issue I was having very well. Took the time to not only solve my problem but helped determine how to prevent it from happening again and what I can do in the future to make my collar more effective.
By Jake & Kari D.
