Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
Had a collar stop charging and the Halo team helped me get a new one in very short time. Friendly representatives, short wait time, and super fast processing and shipping time. Love it
By Mathew P.
Response from Halo Collar· Apr 25, 2024
We're so happy to hear this, Matthew!
Love that it was a real person able to help me. Was able to connect with someone in under a minute.
By Janet S.
Response from Halo Collar· Apr 25, 2024
Thank you so much for your kind words, Janet! We are thrilled to hear our Support Agents were able to assist you promptly.
The agent Jacqueline was awesome. She was very helpful and so patient. She gave clear and perfect direction and answered every question.
By Aaron L.
Response from Halo Collar· Apr 25, 2024
We are so happy to hear this, Aaron! Thank you for sharing.
Jacqueline was very knowledgeable and helpful. She didn't have to ask me a lot of questions, she knew right where to find the information and help me with my order. I highly recommend this product and appreciate the support I received.
By Kathie W.
Response from Halo Collar· Apr 25, 2024
Kathie, thank you so much for your review! We never get tired of hearing that our agents are doing a good job.
Our collar worked great for about 1 month and then the gps position of Poncho froze up even though it was receiving a good signal. I tried to reboot it several times with no luck. I had not contacted Halo to tell them of the problem, but yesterday, without even being told of the situation, they sent an email stating they needed to replace my collar! The young man from customer service, Nakai, couldn't have been nicer! Hopefully the replacement collar will arrive in a timely manner and give us a long service life. If so, I'll change this to 5 stars. To be continued . . .
By Sheldon C.
Response from Halo Collar· Apr 25, 2024
Thank you for sharing your story, Sheldon! We appreciate your honesty.
Soooo helpful! love the collar and you guys
By Alan W.
Response from Halo Collar· Apr 25, 2024
We love to hear this, Alan! Thank you.
I contacted the Halo Collar Dog Park about a problem with my collar twice within the last two days. On Monday morning, I logged in at 8 am and waited only 30 seconds to speak with a representative. He gave me instructions on how to fix the issue. The suggested fix did not work, so I contacted the Dog Park the next afternoon. My estimated wait time was 6 minutes, and I was connected to a representative under that time. Since the collar issue was not corrected, they are sending me another collar. I have no doubt that I will receive it within the 3-5 business day guarantee. Halo Collar Customer Service has been outstanding. I appreciate them!
By Sally
Response from Halo Collar· Apr 25, 2024
Hey Sally, we're so thrilled to hear about your positive experience!
Super responsive - love customer support via video chat (especially when trying to discuss/show something -- Much better than just sending screen-shots/photos!
By Steve
Response from Halo Collar· Apr 25, 2024
Thank you so much, Steve!
