Halo CollarReviews of halocollar.com

My first call while it looked like the problem was resolved did not fix my collar issue. My second call picked up where we left off the first one and did not make me wast time repeating steps already completed. Jacqueline was very helpful and offered to file the warranty clam for me making getting the new collar easier. I would as I have already encouraged pet owners to use the Halo system

We called in because the GPS was not working properly. They fixed it very quickly by walking me through the steps.

she was very helpful

Very awesome product, works very well for our dog. We live on a ranch and know that our dog is very hard on this collar. It stopped charging one day and I was pretty sure we needed a new one. Your representative Jacqueline was very informative and help us reach the best resolution to our issue and got us a new unit under warranty. Thank you Halo

The battery only lasts for the day. The collar won't stay tight. The static isn't strong enough for the dog to even acknowledge or it's not static for enough time. My dog runs through the boundaries. It's not worth the price.

Customer Service (Dog Park) has always been Amazing. We've only had to contact them twice towards the end of our 1 year warranty times, but each time they went above and beyond to help us, and they were so nice too.

The Halo dog park has been very helpful. The employees are patient and helpful with all of my problems. Murphy has a new level of freedom with his Halo collar.

Bitter sweet. I purchase two collars about 6 weeks ago (the week before the dropped in price by $100 each so I lost out on $200). There is really a lot to like with the collar. But from time to time, although the signal strength is "excellent" the collar will trigger a false positive and send a behavior correcting shock although my dogs are indoors or a safe distance from any "fences". Luckily my dogs were previously collar trained long so I recognized their behavior and quickly removed the collar. So I take it off and try to troubleshoot, however you won't be able to get any type of support unless its is during business hours. They have an AI chat that will tell you to try to call during business hours if you have any problems. I have a job so calling during business hours to troubleshoot my dogs collar isn't very convenient. But that is all they offer. No email that I can submit and get a response when I get off work. I must be done during work. Yes, I am a bit frustrated with the lack of support. Otherwise, I think the collar is pretty good. One collar (I have two large dogs) works very good so far. I have a very strong signal, according to the app, so not sure why one collar is on the fritz. All in all I like the collar and glad I purchases it but my satisfaction started at 100% is now down to about 78%. Reason for being lowered are, 1. Inconvenient Customer Support, 2. Collar shocks with strong signal while being well inside the safe zone. 3. Dropping the price less than a week after I purchased two (I know its not their fault but it still affects my satisfaction). If there isn't a fix for my two month old collar this satisfaction score will drop dramatically.