Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
When I called support I was able to FaceTime over Zoom and connected with Tiffany right away. I was super stressed about my situation and she was so calm and helpful! When I ended the call I was so relieved and happy with the resolution. Really appreciated Tiffany and her help!
By Katy N.
Response from Halo Collar· Jun 5, 2024
This is so amazing to hear! Thank you for your review.
My wife and I had high hopes for Halo! But, out of the box it had issues. We bought two units for our two dogs. The first issue we experienced was a training beacon that would not sync with our phones, collars. The second one synced almost immediately. But then, while doing the training, the collars took 10-15 seconds to respond to the beacon. In other words, not effective for training. I tried to use the AI customer service, but that was useless. I submitted a trouble ticket, but nobody replied. I went to the “Dog Park” to schedule a time to talk to a human, but the soonest I could schedule an appointment was June 20th. Today is June 04. Sorry, my dogs could be hit by a car because they ran away before I get these collars, that I paid $600 each for, to work right. Unacceptable. I am returning to Amazon and getting my money back. Really sorry I trusted this company with my dogs lives. I don’t just regret the fact that these did not work. I regret that I lost hours and hours of my life on halos training and trying to make it work.
By Kevin K.
Response from Halo Collar· Jun 5, 2024
We are so sad to hear this! A member of our team has reached out to you to assist.
My little girl had received warning feedback when she was in a safe zone. I was very distraught since I wasn’t home and could not believe she’d received feedback underserved. The customer care representative was empathetic, thorough, informative, and to a lot of time to walk me through different ways to prevent this from occurring in the future and to help my dog overcome any trust issues that may result from the erroneous feedback
By Megan H.
Response from Halo Collar· Jun 5, 2024
We are sad to hear this happened but are so thrilled that our team was able to assist you! Thank you for sharing.
Collar was deemed defective. They are sending me a new one. Great customer service!
By J.T. P.
Response from Halo Collar· Jun 5, 2024
Although we are disheartened to hear about the issues with your collar, we are so happy that you got the help you needed from our team!
I started with Halo 2. Have enjoyed it with few issues. The Dog Park Staff have always been responsive and accommodating. I have had parts replaced on warranty. Recently, a neighbor’s dog came on my property and attacked my dog. He was wearing his Halo. That dog bit through the Halo, crushing the end bracket, puncturing the cover, and tore off the collar. The Halo needed to be replaced, but my dog was fine! His collar was replaced under warranty and the replacement was an upgrade to the Halo 3. Initialization was easy and the GPS seems to be accurate. I will say that at times we have gotten errant GPS drift corrections, usually right after a big software update, but they self resolve or manual recalibration takes care of it. -Judes’s Human
By Cathy S.
Response from Halo Collar· Jun 5, 2024
Wow we are so happy to hear that Jude is okay and continues to stay safe with Halo! Thank you so much for sharing your story!
Noah did a quick and efficient troubleshoot with me. He make sure we tried everything to ensure no stone was left in-turned. When the collar did not work still he showed me how to apply for the warranty replacement and even gave me (unprompted) the date my warranty ends. Very great and professional associate.
By John C.
Response from Halo Collar· Jun 4, 2024
Thank you so much for sharing this with us! We love hearing that our team was able to assist you!
Fantastic support! No wait time and Halo support knew exactly what I needed.
By Tina W.
Response from Halo Collar· Jun 4, 2024
We love to hear that our team was able to assist you!
we love our collar. was easy to learn to use and train the dog to. Halo support is awesome. I would suggest a Halo collar to anyone.
By Penny Frick G.
Response from Halo Collar· Jun 4, 2024
This is amazing to hear! Thank you so much for your review.
