Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
195 reviews
Groove PillowsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Groove Pillows, we believe that a good night’s sleep is essential for both physical health and overall well-being. Our mission is to create pillows that genuinely support your neck and spine, reducing discomfort and improving sleep quality. Unlike traditional pillows, our designs are carefully crafted with ergonomics in mind, featuring a unique groove and raised sides to ensure the correct alignment whether you sleep on your back or side. Every Groove Pillow is made from high-quality materials that are both durable and comfortable. We understand that no two sleepers are the same, which is why our adjustable 2.0 version allows you to customise the height and firmness to perfectly suit your personal needs. The original Groove Pillow, with its thoughtfully designed groove, ensures your neck stays in a natural position throughout the night. We also prioritise our customers’ experience beyond the pillow itself. Our dedicated customer service team is always available to answer questions, provide guidance, and help you get the most from your pillow. Thousands of satisfied customers have shared how Groove Pillows have alleviated neck pain, improved posture, and helped them wake up feeling refreshed. At Groove Pillows, we don’t just sell a product—we provide a solution that supports healthier sleep and a better life. Every pillow comes with a 100-day trial, giving you plenty of time to adjust and experience the benefits yourself.
Groove Pillows (groovepillows.com) has 195 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
195 approved reviews, newest moderated first
So much comfier than my Tempur pillow, and a fraction of the cost! It took a bit of getting used to, especially the side sleeping but overall it's much better than any of my other pillows! I have to say I’ve been bombarded with ads for ergonomic pillows (not all from groove!) since buying these pillows, but I would urge folks to check the reviews on here before buying as most of them are scams, unlike this business!
By Claire S.
A very comfortable pillow,it is helping me sleep and my kneck pain is easing
By Stephen S.
Brilliant product that really helps relieve pain and makes sleeping more restful. Spend time adjusting the fillings until you find a level that works for you.
By Julie J.
Easy to use site, purchase and delivery clear and straightforward. The product is perfect and the second time I've bought (even got one for a friend this time).
By Sharon N.
This pillow has helped the pain in my neck and arm so much. I am on my second pillow from groove so I have been using the pillows for a few years with great results. They are very good quality and keep there shape.
By Consumer
This company is misleading in how it operates. They promise a 100% money back guarantee but it is with conditions. They don't have Excellent reviews if you check this site but claim they do on their website. They promise to resolve your issue but they don't - please avoid them and don't trust the sales pitch.
By MargieR
Response from Groove Pillows· Dec 2, 2024
Dear Margie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and would like to address your concerns directly. Our company stands by its 100% money-back guarantee and hassle-free returns. We are committed to resolving any issues our customers may face, and we strive to maintain transparency and integrity in our operations. To better assist you, could you please specify the exact issue you encountered? We want to ensure that we address your concerns thoroughly. Additionally, we could not locate any order under your name in our system. We kindly request that you send another email to [email protected] and direct it to me, Dusan. I will personally ensure that your issue is resolved promptly. Thank you for giving us the opportunity to make things right. Best regards, Dusan Customer Service Manager Groove Pillows
I've found the Groove pillow to be very comfortable to sleep on. Each day my neck and lower back improve and after approximately 2 weeks of using it I now have very little pain. It's reasonably priced in comparison with some other neck pillows. I would definitely recommend it.
By DENISE
Stopped a week old headache. Such a relief. Will be using this every night until it wears out. Then hopefully will get a new one.
By Judith C.
