Groove PillowsReviews of groovepillows.com

I was very disappointed with this pillow. I gave it several weeks but pain worse. Would not recommend.

I’m writing feedback after 2 years of using this pillow. I developed a terrible pain on my left side, neck and shoulder and left arm. It was excruciating. Conveniently close to the end of the 2 year warranty period. I’ve been emailing them and they have delayed responding to me by days each time asking me ridiculous questions and telling me they wouldn’t be able to honour the replacement if it were outside of the warranty period. I know for a fact that it was the pillow causing this pain because I stayed at a hotel for a week and the pain went away. I used the pillow again for 2 days when I got back and the pain started again. I started using my old feather pillow and the pain has almost gone. I believe the pillows are cheap rubbish mass produced in China and masquerading as a U.K. based company. For £29.95 it is a complete waste of money. Don’t waste your money on this rubbish! I’m replying to their reply: it was for under 2 years, conveniently just before the warranty runs out. I’ve been emailing and emailing and they’ve been delaying about sending a replacement and honouring the warranty period. There have been no changes in usage at all. You should honour the warranty and send me a replacement. Update: after A LOT of back and forth they finally agreed to honouring the warranty. It was exhausting though and I’ve never had so much trouble with any company in my life with honouring a warranty.

The Groove pillow seemed really promising at the beginning, however after a few days of use, my neck and back started to hurt a lot. There have been nights I can't sleep at all, waking up in the middle of the night with neck and back pain that won't let me get comfortable and go back to sleep. There have been a couple of days that I woke up with a neck pain so severe I couldn't turn my head and had to spend the day with painkillers just to stand the pain. I emailed Groove about this, they just asked me questions about my sleeping position and suggested putting a towel or other material underneath the pillow, none of which worked. I switched pillows for a few nights with my partner to see if it were just me; however, my partner woke up with awful neck pain every night he used Groove, while I, on the other hand, finally managed to get some proper sleep with his memory foam pillow of a different well-known brand. I don't understand how a pillow that promises to ''reduce neck pain'' can actually make it so much worse. Yesterday, I decided to see my physiotherapist about it, who said that the pillow is probably not firm enough. I'll just have to spend money on another pillow. I can't recommend Groove.

Never has my neck and back pain been worse. I've been using it for two months now. I was really happy with the quality of the pillow's material when it arrived (with severe delays). When I lay down on my back at first, it felt great. But the first couple of nights, I kept waking up because it felt so uncomfortable to rest my head. I'm a side sleeper. Two months on, I keep waking up with a stiff neck, and my back hurts throughout the day. They delete all the negative comments on their socials. The silk pillowcases are nothing to boast about either.

Finally received my pillow after two weeks wait and it has made my neck pain 1000 times worse. It has never been this bad it’s spread to my shoulder from my neck and now caused me to have pain all down right arm and pins and needles and numbness in hand . Awful pillow

This company is misleading in how it operates. They promise a 100% money back guarantee but it is with conditions. They don't have Excellent reviews if you check this site but claim they do on their website. They promise to resolve your issue but they don't - please avoid them and don't trust the sales pitch.

Since they are not publishing my review online, I’ll publish it here. Ok. I gave this pillow a year and this is my honest review. I am a back sleeper. I bought this pillow hoping that it would relieve my neck pain. This first night I used it, I thought this size was not for me. The pillow looked thicker (height wise) in person than on the website. The middle groove looked more depressed on the website than in person. I was so uncomfortable all night that the next day I thought of just returning it. Come to know that you have to pay for shipping for returning the pillow and USPS estimated it to be $20 something bucks. That’s almost half of what the pillow cost. So I tried it again the next night. It was a little bit better - not great but better than the first night. After a couple of weeks of use, I find that I have to switch the groove pillow with my regular pillow because my neck gets stiff from the height of the middle groove. Then after a week, I switch back to the groove pillow because my neck would get sore from my regular pillow. To make this story short, I have invested a lot of money for a pillow to relieve my neck pain. I go back and forth with my regular pillow and the groove pillow because I cannot afford to get a new pillow. Bottom line. I know there is something better out there for neck pain. I just have to keep doing more research. The thing is so many claim to relieve neck pain but the cost of trying it is so discouraging because it might just end up in rotation with the rest of not so great pillows. They wrote me back and said that they can help me explore ways to enhance the pillow. I’m not really sure how else I can explore ways to make this stiff pillow work. Good news though, I found a pillow at Costco, the Hotel Grand for 2queens for $18.99. Sure relieved my stiff neck from using the Groove pillow. And I am happy to say that I have put away the groove pillow for good. ——————- My email reply to Groove Pillows: Hello, Thank you for replying to my review. In your response to my initial review on your website, you suggested, “perhaps adjusting how it’s positioned or paired with your current pillow could make a difference.” First of all, how else could I possibly adjust the pillow’s positioning? There is no other way to position it than where my head would lay. I did not bother to reply to your customer service because it seemed that the only option was a refund. However, your policy indicated that I would not receive a full refund due to my responsibility for the return shipping, which would cover half the cost of the pillow. I wrote another review on Trustpilot because my original review was never published on your website. I find it concerning that a 1-star review would be excluded. This led me to realize that Groove Pillow seems to prioritize positive reviews over transparency with customers. As of now, my review is still not published. Your response to my review on Trustpilot states, “It’s important to use the Groove Pillow consistently to experience its full benefits.” This response suggests that Groove Pillow does not consider the comfort of its customers. The reality is that the pillow either works for some people or it doesn’t—period. Unfortunately, it did not work for me, and I have accepted that. However, dismissing my discomfort and neck pain after using your pillow is troubling. Your suggestion to "keep using it" felt dismissive of my pain. Please do not respond with further suggestions; they do not help. What customers truly want is to be heard and to feel empathy. An acknowledgment of my experience and an apology for the situation would be far more beneficial than advice to continue using a product that has caused discomfort. Your current suggestions, given my experience, seem completely irresponsible.

Scam - money back guarantee total rubbish. Went into administration according to email response, and now still selling? No trial period refund. Pillows pretty awful. Don’t fall for their slick site.