Grillio stands behind their commitment for customer satisfaction.
Very responsive to resolve my issues. Excellent experience with Grillio. From placing the order to customer service, this makes a huge difference for future orders.
By Domenico Di L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
66 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grillio is listed under Garden & Pond.
Grillio (grillio.com) has 66 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
66 approved reviews, newest moderated first
Very responsive to resolve my issues. Excellent experience with Grillio. From placing the order to customer service, this makes a huge difference for future orders.
By Domenico Di L.
Five-star customer service from start to finish. cherise was responsive, knowledgeable, and genuinely cared about making sure everything was handled correctly. Communication was clear, follow-up was excellent, and the overall experience exceeded expectations. It’s refreshing to work with people who truly stand behind their service. Highly recommended.Thanks for doing what you do!
By Steve W.
There was a small ordering error with cover. Cherise took care of it promptly. Very satisfied. Thanks again The whole experience with the company was positive.
By Ron B.
Unfortunately we had to make an exchange for a larger grill and it was a tough process at first but thanks to Cherise Sambel it got handled and we are ordering a larger grill. Cherise’s customer service was outstanding and we greatly appreciate her for that.
By Angela N.
Very good experience with Grillio. They were able to beat the price of their competitor and have it shipped faster than expected. Tom was always available to help. Cherise went above and beyond when a product was left off the order. She had it shipped out immediately. Would recommend doing business with Grillio to a friend.
By Craig C.
They claim to have a price match guarantee, but will not honor deals that make their margins smaller. They also wont put anything in writing.
By Christopher J.
Cherise was amazing! Not only did she solve my issue quickly, but she also changed my whole mood for the better. Fast, friendly, and extremely helpful. Highly recommend!
By Sebastian H.
had a shipment issue - cherise stayed patient, responsive and got the shipper to rush order and fix the problem!
By Syril M.