GrillioReviews of grillio.com

Horrible customer service. Notified Grillio in July of missing part for coyote fridge. Still waiting and all they tell me is it is on back order. Bought a complete outdoor kitchen from these folks and you would think that they would be proactive with a customer that paid already. Going on 5 months and nothing from these people. Go else where for your outdoor kitchen needs

Went to the WEB site and placed everything in my cart. Went to a few other sites looking for a better deal. Then out of the blue I get a call. Strange but ok. So I ordered. Spent money on the grill cover and chose my free gift. Told them my dead line. They assured me it would be there on time. So we completed the transaction. But after a few weeks nothing. So I called. I had to delay for 3 months so I would’ve back home. After 2 deliveries that never happened. Finally delivered. But never received the extras I hade purchased and the free gift. Guess what. No accessories sent. Cheated on line with customer service and they want me to repack? Had to open to check for accessories. So now being shipped back because the is 0 customer service. Kandi was terrible. $3300.00 in sales gone because they will not ship out 2 small items. One I paid for and one as a free gift. Buyer beware.

Title: Absolutely Horrendous Customer Service – Avoid Grillio! One of the worst online shopping experiences I’ve had. I would strongly recommend thinking twice before purchasing anything from Grillio, especially if there’s even the slightest chance you may need to return it. I purchased a $229 DCS BBQ cover that unfortunately didn’t fit my older model grill. No problem, I thought. I’ll simply return the unused item within their advertised 30-day return window. What followed was an absolute nightmare of terrible customer service, poor communication, and unnecessary frustration. I sent approximately FIVE emails trying to obtain a return shipping label. After getting nowhere, I finally had to CALL them myself. I was told the item came from a third-party supplier and that they needed to arrange a return label. After all that chasing, they finally responded with instructions telling me to arrange and pay for my own shipping through UPS or FedEx! On top of that, I was informed that shipping costs would be my responsibility and that I could potentially face a restocking fee. Are you kidding me? Why did it take five emails and a phone call just to be told I needed to arrange my own return shipping? Why couldn’t they simply provide a prepaid label and deduct the shipping cost from my refund? I purchased this product from GRILLIO, not some mystery third-party supplier. Their internal business arrangements should not become the customer’s problem. I fully acknowledge that the cover not fitting my older grill was my mistake. That’s not the issue. The issue is how unbelievably difficult this company has made a basic return. As of writing this review, I still haven’t received the prepaid return label I’ve repeatedly requested. For a company selling expensive outdoor kitchen equipment, this level of customer service is completely unacceptable. My advice? SHOP ELSEWHERE. There are plenty of retailers that understand how to treat customers and handle a simple return without turning it into a ridiculous ordeal. I certainly won’t be purchasing from Grillio again.

The grill arrived 10 days after the delivery by date. I paid $200 for white glove service but the delivery guys had "no unpack" on their instructions so I had to tip extra just to get it unboxed (I put it together). I paid $450 for a grill cover that I still haven't received. I have a case number but no one responds when I ask about it. DO NOT USE GRILLIO.

If I could give 0 stars i would. Worst customer service on the planet - buyer BEWARE! We ordered our cabinets in March. they sent a wrong cabinet valued at $1300. We called right away. It is now Sept. No one has picked up any cabinet and we have no credit. I have dozens of emails and phone calls. No one returns calls. It's disgusting. They should be reported and closed down. I've never in my life experienced a more inept company

Purchased $10,000 worth of equipment for a custom outdoor kitchen, featuring products from Summerset Grills through Grillo. Unfortunately, the experience was marred by significant quality issues and poor customer support. Specifically, the cooking grates began rusting in under two years, despite the grill being stored outdoors under a dedicated individual cover as well as a full patio cover. When seeking assistance, customer service provided minimal support and ultimately refused to assist, stating via representative Kandice: "As I initially advised, there is no active warranty with our company so I will not be able to escalate this issue. If you feel the manufacturer should be covering your issue please contact them directly moving forward." Given the lack of accountability and poor product durability at a high price point, I recommend sourcing outdoor kitchen equipment and appliances from alternative retailers and manufacturers that offer reliable build quality and customer backing.

DO NOT USE THIS COMPANY. Worst customer service ever received. My grill arrived with missing pieces when called I was directed to Kandace Richardson, who for everything had to go check with the distributor, took her two weeks to reply to anything and was left to me to constantly follow up with her to get any sort of response on top of that she was unable to resolve the issue, and when I called the distributor directly, they mentioned they had resolved the issue, but it was in Grillio‘s court for next steps needless to say I got the runaround with no resolution and now stuck with pieces I’m having to replace on my own

I ordered an oem Viking grill cover from grilling and got the wrong cover. Wrong material and no Viking logo as pictured on their website. I called their customer service department and explained the problem. They asked for pictures which was weird from the start. Sent the pics the same day. Now we are a whole week later and still no return sticker. Talk about red tape and one delay after another. If this is supposed to be a seller of quality grilling equipment, then their customer service and support doesn’t live up to their standards.