The grill I ordered was on back order…
The grill I ordered was on back order but they kept me in the loop and contacted me about it multiple times. Great customer service!
By Nick E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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290 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grill Collection is listed under Garden & Pond.
Grill Collection (grillcollection.com) has 290 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
290 approved reviews, newest moderated first
The grill I ordered was on back order but they kept me in the loop and contacted me about it multiple times. Great customer service!
By Nick E.
Great customer service. Really fast shipping.
By Jason Y.
I buy the item in November and received it January
By RICARDO A.
I did a perchus with grill collection unfortunately I had to cancell because of family problems, even was shipped they canceled and refund my money back costumer service I spoke too excellent hope in the future ill shop again with Grill collection
By BERNARD
Though I was a nervous-nilly and pestered a half dozen people in the course of my 3 week grill purchase back and forth, they guys were always very professional. I got exactly what I wanted about 3 weeks sooner than originally promised.
By Jodi G.
Husband loves it!! Grilling in the rain.
By Thuy N.
Liars. Tried to buy an $82 gas grill drip pan, but the shipping was ridiculous. Started getting e-mails from Anna with the customer service team. She finally sent me an e-mail offering free shipping. The code wouldn't work, so I called the store. Turns out that there is no Anna, there is no service team and there was no free shipping. All lies to deceive me. Screw these liars. I only like to buy from honest people.
By Richard W. W.
Great service with knowledgeable staff. Delivery of my Napoleon grill was surprisingly fast. No problems what so ever. Will be happy to do business with them again.
By Gene R.