Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
597 reviews
Great Jones Property ManagementSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
597 approved reviews, newest moderated first
Very pleased with Great Jones property management. Everything is remotely operated and maintenance issues are handled accordingly.
By Darrius M.
Response from Great Jones Property Management· Nov 18, 2022
Darrius Mosley, thank you for sharing your positive experience!
great Jones needs improvement on customer service and general management
By Chanler
Response from Great Jones Property Management· Nov 4, 2022
Chanler, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
Was told breed restrictions after paying app fee. If they didn't have breed restrictions they wouldn't have so many houses on the market.
By Elishia M.
Response from Great Jones Property Management· Nov 3, 2022
Hi Elishia Miller, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
My new house started going down 4 days after i moved in. & only one issue has been fixed
By Clara
Response from Great Jones Property Management· Nov 4, 2022
Hi Clara, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Where do I start? First of all, when you apply for a home you see online you can assume it’s already off the market. But trust they’ll still take your application fee and run your credit. Your fee can go to any other home that IS available though so you have to decide if you want to just find another home through them or forfeit that money and have yet another company put an inquiry on your credit. When you do get into a home the price will be like highway robbery. And yes, rent is high with other companies as well but it’s because these hedge funds are coming in and buying all the homes and driving up the price. You are nothing but a rent check to this company. You can never get a hold of anyone or get a clear answer without hounding them for weeks. The people they will send to your house to “fix” issues will probably leave more of a mess than you started with and that’s if they show up at all. Which is really great when you’ve taken a whole day off work to be home for maintenance. I could go on and on about how much I really don’t love renting from GJ but honestly nothing will ever make them decide to become a decent company. They own half of the homes in my community, so what really can you do?
By Cc
Response from Great Jones Property Management· Nov 4, 2022
Hi Cc, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
I have no complaints. The overall experience was great! Looking forward to continue to work with you all. Thanks
By Tamela
Response from Great Jones Property Management· Nov 18, 2022
Tamela, we're glad you had such a wonderful experience with us!
Over charging for a house not properly restored and constantly having issues since we have moved in.
By Edgar A.
Response from Great Jones Property Management· Nov 4, 2022
Hi Edgar Alexis, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Pasquale was pretty great during the whole process, but it is a little tricky getting a hold of someone on the phone. Thankfully Pasquale was quick to respond to email. Hopefully communication gets a little better during the move in process.
By Kennedy G.
Response from Great Jones Property Management· Nov 18, 2022
Kennedy Guenin, we're glad you had such a wonderful experience with us!
