LivelyReviews of greatcall.com

Horrible service - there is always a 30 minute or more wait to talk to a representative and they don't respond to emails. My cellphone is my only phone, so to activate a new phone I have to borrow a phone from someone. Their voicemail is a joke - it cuts messages off when you try to listen and you have to replay them over and over to get the whole message. Next phone will be with another company!

I am extremely disappointed with Lively and their so-called “senior-friendly” service. The Lively Mobile device has been nothing but a headache, and the customer service is downright unacceptable. Every time I’ve called, I’ve been met with rudeness or indifference. It feels like no one is actually trained to handle customer concerns, and each representative seems completely disconnected from what the technical team is doing. The biggest issue is with the “Out and About” notification feature. It simply doesn’t work on iOS. It took me multiple frustrating calls just to get someone to admit this was a problem for all iOS users, not just me. Even worse, the one technical person I finally spoke with admitted he had to escalate the issue to a higher level for an iOS update, but since then nobody at Lively has any idea what’s happening. The customer service team pretends to know nothing, can’t provide updates, and leaves customers in the dark. For a product marketed toward seniors, who depend on these devices for peace of mind and safety, this lack of accountability and outright rudeness is disgraceful. If you’re considering Lively, save yourself the aggravation and look elsewhere.

I drove my mother to best buy to get her a phone. We picked out a jitterbug. The folks there at the store were fabulous. They tried to activate that phone with lively for well over an hour. They had to finally tell us that they couldn't get anywhere with them and gave us the phone number and cancelation information to handle it at home. What a hassle. Don't waste your day like we did

The technology for customer service and website is incredible bad. First, setting up my mother's phone was extremely convoluted and now i've been trying to set up a new auto pay credit card for the past few months. First, I cannot log into my account and after changing password the page goes to a bad link, this has occurred every single time i've tried to go online. When I try to pay online I go through the entire process only to be told there was an error prompting me to wait another 10 minutes for a live person who again tries to send me to the automated system which still does not work. After mentioning this happened last time I was transferred to another individual who manually took my card information and ensured me the new card is now entered and my balance was $0. I hope it works this time because i've done this before and it didn't.

I am not someone who leaves feedback but I would like to inform everyone using or looking to use Lively.com about their customer service when trying to end your service with them. They are a medical alert company. I need them for about 3 mounts. They were so easy to deal when and purchasing the alert device and setting it up, but when it came time to discontinue the service, it was another story! WARNING: When it comes time for you to discontinue the service, it’s very difficult. You can’t do it on the website. You have to call and do it. Also, you cannot remove you card I information from their website. I think that should be illegal. It’s at least unethical. The woman who I had the unpleasant experience of speaking with for customer service was so rude and so intolerable. She consistently talked over everything I had to say. She said they would bill me for one more month ever though the payment was not due for at least another week? I have the email to prove it! I literally had to contact my bank to stop payments to them! Be very wary of this company. They are very deceptive and extremely unprofessional! I would not recommend them to you!

Only quick to answer if placing a new order. Otherwise, very slow to answer. Prices are higher than others. Batteries wear out and you get to buy another device. Recieve conflicting info from various representatives. No loyalty for decades long service. The customer service has dropped! I finally had enough and switched to someone else who values their customers. MobileHelp for pendant and a trac phone with $5/mo cost. 800-949-6200. Don't wait any longer!

I bought this device for my mom before I took a week-long trip out of town last year. 1. She had difficulty working it and keeping it charged. It's NOT simple for an older person and it's definitely not for someone with memory issues or dementia. 2. Earlier this summer (while I was back home), Mom fell three times with this thing's fall monitor system - which is an upcharge - turned on. It did not detect her falls at all. They did, however, have two or three false alarms and call her when it was not necessary to do so. 3. You can do everything online EXCEPT cancel their service. For that, you have to call their support. They called me - doubtlessly to talk to me about why I changed my credit card (unrelated) so they haven't been paid for a service I have not used at all in about four months. I've been on hold for about half an hour... so far. They called me at 7:15 AM on a Saturday, by the way. (Note: If you change a credit card and a service can't collect payment, most services simply cancel the service. Not Lively! They continued to charge me before calling to collect.) 4. I worked out a better medical monitoring system on my own and for much less money monthly. (I bought a wireless security camera system, installed them in the house, and bought Mom a one-touch-to-call video phone.) Long story short, Lively is false peace of mind. It's not going to detect anything, you are likely to need to maintain it for the person using it so you'd better live with them, and they're probably not going to remember to use it. And when you discover that it's junk, they make it as difficult as possible to cancel their overpriced subscription.

Lively/Jitterbug Smart has an interface with the Lyft ride service that is just outstanding. I used it for the first time today -- it was easy and efficient. The Lively operators were knowledgable, helpful, and responsive. I can't say enough about how well this worked for me! I will definitely use it in the future. Very grateful! Thank you Lively!