LivelyReviews of greatcall.com

They now have my dad’s phone line ported out but can not get it connected to the lively phone so dad has no phone at all. I have 8 full hours into talking with customer service and nobody seems to know what to do. Now I do not know what the heck to do

Lively’s company name should be changed to “Deadly,” because the level of stress it inflicts on the senior citizens it markets its products to can definitely be hazardous to their health. The facts: two phones were ordered directly from Lively, including activation, and neither phone could be activated. After hours of listening to customer service robot voices, hold music, and conversations with representatives who had no idea what they were doing, we finally reached Lively's activation department. They admitted that Lively had put the wrong SIM cards in the phones by mistake. (Oops!) Rather than correcting their own mistake, Lively sent us on a long trip to a Best Buy that was miles away, claiming that a Lively representative there could activate the phones if we paid for new SIM cards. Best Buy had no idea what we were talking about. Their employees told us they only activate phones purchased through Best Buy and that there had never been a Lively representative inside their store. They also explained that any activation would involve additional charges — despite the fact that we had already paid Lively for both the phones and activation. To summarize: Lively took our money, shipped phones that could not be activated because of Lively's own error, wasted hours of our time, and sent us on a completely pointless trip to another company. I am still waiting to see whether Lively will actually take responsibility and provide the working phones and service that were paid for. It is astonishing to me that this company can remain in business. I think I will be waiting a long time, and I warn other vulnerable seniors to never give this company your money.

Lively is a service that steals from people with over charging at outrageously high rates! sells you a $5 per 5GB rate on the first 5GB then $100 for the next 5GB but they don't tell you that when you buy the phone at Best Buy. The contact doesn't show any of that either. this is the kind of company the we dent need.

I set up my account to be a simple fee monthly and when I looked at my bills a few months later, I saw I was getting charged at times more than twice as much as I had agreed to. I spoke with customer service and they said the account had been set up wrong and I was getting charged for every text and call. So I was overcharged probably over $200 total, and they refused to set the situation right with a refund. Had to get my wife to confirm me on the account even though she had never touched the account and I had worked with customer service multiple times prior. But they said I was not on the account. Abominable customer service with this company.

This company is set up to take advantage of seniors. Worst buying experience I have ever had. Don't give them your credit card number.

your phone is a joke of a flip phone people cant hear me the battery doesnt last and the text barely works i pay money and get ripped off never again went with verizon much better

Lack of support regarding an issue with my mom's device. Submitted support request online - never received a response. followed up with a call to customer service. Rep was not friendly at all. Waited one week, still no response. Followed up again, Rep was helpful, but I was told the unit had to be replaced, at my cost. I would not have known about the replacement if I hadn't called.

Payed for a subscription that never worked on my phone. Emailed support a bunch of times and no response. Do not recommend