I am so happy with the Great Basin…
I am so happy with the Great Basin Federal Credit union. Their online app and website just get better and better. and I know my money is safe there too. Lots of things to learn and services to use.
By Barbara
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
607 reviews
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There are a couple of things you should really get to know about us here at Great Basin. One, we’re genuinely pretty nice folks. Two, we love our jobs. Three, we really like to help our members throughout their lives. However and whenever we can help, we will. We could go on and on about how it feels to be a part of the Great Basin family, but the best way to find out is to get started. Fill out an online application, call, chat, or come into a branch. We look forward to meeting you. Soon! Membership is open to anyone who lives, works, worships or owns a business in Washoe County. Learn more at greatbasin.org.Great Basin Federal Credit Union has been a member of the community since our charter on January 11, 1951. What began as a 50 member credit union for Reno-Bell Phone Company employees, has grown to a community chartered credit union serving over 21,000 people. Our philosophy of building personable relationships with our members still remains a core value to the board members and staff. Our Mission: We provide an honest, fair, and personal banking experience. Our Vision: To be member loved. Learn more at greatbasin.org.
Great Basin Federal Credit Union (greatbasin.org) has 607 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
607 approved reviews, newest moderated first
I am so happy with the Great Basin Federal Credit union. Their online app and website just get better and better. and I know my money is safe there too. Lots of things to learn and services to use.
By Barbara
I have been with Great Basin about a year now , every time I go to branch they are there for you ! Service is outstanding!
By Charles H.
It is always pleasant to visit the Sparks location. Staff is very friendly and always helpful. Pleasant decor and great location
By Dawn
Great Basin FCU has been my credit union since 2007 and has NEVER let me down. Even though I have moved out of the area recently, I continue to keep some funds with Great Basin. It is well managed, and fits with my idea of what a financial services institution should be -- a resource committed to making a good life for me and my family. Every Christmas when I watch "It's a Wonderful Life" I am reminded of the difference you have made in my life. Thank you, Great Basin management and staff! You are my heroes!
By Elaine
The staff at all the branches have always been professional. They resolved any problems i may have had. Sub contractor’s not so well. I had a problem with the gentlemen Re: CD’s. He lost my investment check and was very condescending when talking to me. Overall GBFCU staff are marvelous!!!
By Deborah
I thought I needed bank officer for 6 figure check deposit, But Rylee processed transaction without any problems, and through Rylee got Gold CD product for 98% of existing money in checking account. Thanx GBCU
By Michael
Clean office, friendly and efficient teller. Wonderful service overall
By Beverly
I’ve been with Great Basin for 25 yrs or so ! I’ve never had an issue and their customer service is great ! The tellers, etc . All super ." For sure 5 stars !
By Kay