Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
459 reviews
Grasshopper BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
Simple, straightforward
By Matthew
Response from Grasshopper Bank· Oct 22, 2025
Hi Matthew - Thanks for the 5-star review! We look forward to continuing to make banking easy for you and your business. If there’s ever anything you need or questions we can help with, don’t hesitate to reach out!
They helped us get the loan to improve our business
By Betty
Response from Grasshopper Bank· Oct 7, 2025
Hi Betty - Thanks for the 5-star review! We’re so glad we could help support your business growth. Supporting entrepreneurs and helping our clients thrive is what we're all about, and we’re excited to see what you achieve next! If you need anything else down the road, don’t hesitate to reach out.
DO NOT invest in this bank. My business accounts were closed, without my permission, and NO ONE has any answers as to where my business money is. They literally stole my money and closed my accounts without my knowledge.
By Antwan M.
Response from Grasshopper Bank· Nov 28, 2025
Hello Antwan, Thank you for sharing your concerns. We understand how alarming it can be to have your business accounts closed and to feel unsure about the status of your funds. As a federally regulated bank, we are required to regularly evaluate client relationships and assess potential risks. In certain cases, these reviews result in an account closure or restrictions, and regulations limit the level of detail we’re permitted to share regarding the factors involved. While this process doesn’t always match every client’s expectations, our goal is never to inconvenience you. Upon further review, our records indicate that your remaining balance was processed and expected to reach the external account associated with your account on 10/14/25, as previously communicated by our Client Services team in accordance with our policies and procedures. Once those funds are transmitted, the timing of when they become available depends on the receiving institution’s own policies and processing timelines. While this may not be the desired outcome you were hoping for, we can assure you that these safeguards are in place to keep our clients, accounts, and platform safe. We appreciate your understanding as we work to maintain a secure, digital banking environment for all, and your feedback will be used to improve how we communicate with clients through these sensitive situations. Not every bank is the right fit for every business, and we hope that you have since found a banking partner that aligns more closely with your needs. Only Forward, Grasshopper Bank
Very disorganized. I was mislead by Forbes article that it was the best option in terms of how fast I can open an account. I filled out the application and after waiting for a week and calling them, they finally responded with the request for my id!! It’s something they should have processed right away. I submitted the ID and now have been waiting ever since. What a waste of time.
By Ocean
Response from Grasshopper Bank· Nov 28, 2025
Hi Ocean, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t reflected the level of efficiency we aim to deliver. While most accounts are automatically approved, some applications require additional verification and manual review, which can add extra steps to the process. With that in mind, we attempted to take a closer look on our end, but we haven’t been able to locate an account or under your name in our records. We also followed up through TrustPilot to request the additional details needed to identify your application, but our request went unanswered. If you would like us to investigate this further, please respond to the request sent on our behalf so we can take the appropriate steps to review your case. In the meantime, we’ve shared your feedback with our team to help identify any potential gaps in our process and manual review timelines so we can continue improving the experience for all applicants. Only Forward, Grasshopper
I just open an account and have so much trouble, so I already want to close it. Why is it taking so much time to change an address which was gathered incorrectly in a first place? I provided you all correct address, but my card was mailed to incorrect address combined with 2 addresses. Incorrect city name and incorrect zip. How do you think I should use you bank for future business if you can not handle basic information such as mailing address and made 2 mistake? You mailed my card to city in New Jersey with Pensilvania zip code. 3 weeks passed and support still can not change address. I provided all information next day.
By Michael
Response from Grasshopper Bank· Dec 3, 2025
Hello Michael, Thank you for sharing what you experienced. Opening a new account should feel simple and frictionless, and we are very sorry that instead you faced frustrating delays and issues with receiving your debit card. This is not the standard we set for ourselves and anyone who chooses to bank with us. Upon further review, we can confirm that both your physical and mailing address was not captured correctly during onboarding, resulting in your debit card being sent to the wrong address. While it is unclear the cause of the mismatched city and zipcode, the debit card has since been canceled, and a replacement card was sent as soon as the requested documentation was received and the address change was approved. Whenever an address change occurs, we have policies and procedures in place to verify the request with a proof of address. However, we recognize that the time it took to resolve this took far longer than expected, and we truly appreciate your patience while we completed due diligence to ensure the address was verified and corrected. Your feedback is important to us, and it has been shared with our leadership team to help us address any gaps and strengthen our internal processes so that similar complications do not happen again. It is our hope that this isolated experience does not impact your overall perception of us and that our commitment to better serving clients is clear moving forward. If there is anything else we can do to better support you in the future, do not hesitate to reach out. We are always here to help. Only Forward, Grasshopper Bank
Five day hold on an ACH transfer with no logical reason given. Interaction with chat bots rather than human beings. No attempts to solve customer service complaints. No thanks. Note the response below that took Grasshopper bank over two months to post. That level of inefficiency and lack of concern for their customers' experiences says everything you need to know.
By Robert
Response from Grasshopper Bank· Dec 3, 2025
Hello Robert, Thank you for updating your review and sharing your perspective with us. We truly understand how frustrating it can be when a transfer doesn’t arrive as expected and when the support you receive doesn’t fully address the concern you reached out about. No one wants to feel unheard when managing their business finances. We also appreciate your patience regarding the timing of our original reply. While our responses go through internal review to ensure accuracy and protect client information, we recognize that the process took longer than it should have. You’re right to expect quicker communication, and we’re actively working on improving our response times so clients feel supported as issues arise—not weeks later. Your feedback is important, and it helps us strengthen the way we show up for our clients. If there’s anything else you’d like to discuss or clarify, our U.S.-based Client Services team is here to help. Only Forward, Grasshopper Bank
This bank is a scam . They only operate online which is fine. I understood that from the beginning. i’m mobile deposited a few checks from customers one of the checks. The customer put a stop payment on because they no longer needed the service. The bank decided to close my account and keep my money so now I’m not only out the money I had to pay to do the service for the existing customers, but I’m out the money that they kept for no reason.
By bill M.
Response from Grasshopper Bank· Nov 27, 2025
Hi Bill, Thank you for taking the time to share your concerns. We understand how stressful situations involving returned or stopped-payment checks can be, especially when they impact your business. At this time, we haven’t been able to locate an account or under your name in our records, so the following is intended as general information about how banks typically handle these situations. If a deposited item is reversed by the issuer, banks have an obligation to review the activity associated with an account to ensure all funds tied to that transaction are handled correctly. In some cases, this can lead to temporary holds or account restrictions while the review is completed. While the review process doesn’t always align with what clients expect, the intent is never to disrupt operations or unnecessarily delay access to funds. We’re sorry to hear you felt unsupported during this experience, and we’d like the opportunity to take a closer look. Please respond to our request for more information sent on our behalf by Trustpilot so we can investigate this properly. In the meantime, we will be using this feedback as an opportunity to strengthen how we communicate and support clients in similar situations. Only Forward, Grasshopper Bank
Easy sign up. Good app.
By PATRICIA A.
Response from Grasshopper Bank· Sep 23, 2025
Hi Patricia - Thanks for your feedback! We’re glad to hear the digital account opening process was simple and that you’re enjoying our Business Banking app. If there’s anything we can do to make your experience even better, don’t hesitate to reach out.
