Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
459 reviews
Grasshopper BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 22 reviews with 4 stars · Clear filters
Needed help on an electronic transfer of funds. Derek was very helpful and patient. The only reason it's 4 stars is that it was a little difficult to understand him due to some distortion on the phone connection, and of course the second or two delay when you speak to when he hears you
By Scott H.
The representatives attitude and pleasantness is what made this a great experience and makes me want to continue to do business with Grasshopper Bank. A bad attitude on the part of the rep or bad experience on the part of the customer as a result of the representative's poor attitude is the quickest way to destroy that relationship. Helpfulness is the other thing I liked. The representative did not just stop trying to assist; he worked with me until we figured it out. On another front, I like Grasshopper Banks devotion to staying up-to-date with the latest technology and tools for its customers. Being relevant means I will likely stick around. Consider paying a higher dividend on your business checking (Innovator). I am giving you tens of thousands of dollars for your use to lend back out and make more money in the form of interest income. I should be earning a higher rate on my interest.
By Vincent N.
Compared to fintech they are a 6/10. Compared to a regular bank they are a 9/10. The nice thing is they are an actual bank unlike mercury or others that are fintechs on top of a bank. Their customer service is pretty quick to respond. Their features are a bit lacking and their interface is a little meh but all and all very good bank. Whats a bank supposed to be anyways?
By Scott T.
This is a great bank with amazing customer service! The only problem I have is you have to wait to long for money to transfer. When you run a business and need to get workers money fast you can’t everything is 1 - 3 business days. I tried doing a wire and that took 5 days.
By streetroxanne
Response from Grasshopper Bank· Apr 18, 2026
Hi Roxanne - We appreciate you taking the time to share your feedback, and we’re glad to hear our team has made a strong impression. We understand how critical timing is when you’re running a business, especially when it comes to paying your team, so we appreciate you bringing this to our attention. In this case, the delay you experienced was tied to the nature of a new business account relationship. As a federally regulated bank, we are legally required to perform due diligence to verify the identities of our clients and legitimacy of the businesses entities we support. Transfer speeds can also vary depending on the method used, timing of the request, and processing windows, but we know that doesn’t make delays any less frustrating. We’re continuously working to improve speed and consistency across all payment options, and if timing is ever tight again in the future, our team is always here to help you find the fastest available way to move funds. We appreciate the trust you place in us and look forward to earning that fifth star over time. Only Forward, Grasshopper Bank
I was helped very quickly, my situation was handled promptly and the agent was knowledgeable, friendly and courteous. The agent made me feel as if I am the only customer Grasshopper has.
By mary jane G.
Response from Grasshopper Bank· Mar 10, 2026
Hi Mary, Thank you for taking the time to share your feedback. We’re pleased to hear that your situation was handled promptly and that the support you received felt both attentive and professional. What means the most to us is that we made you feel as though you are the only client we have. Creating that kind of attentive, personalized experience is exactly what our Client Services team strives for with every interaction. When a client reaches out for help, they deserve to feel heard, supported, and confident that their issue truly matters. We truly value the opportunity to serve your small business and look forward to continuing to exceed your expectations and earn your five stars in the future.
I like having my business checking account with Grasshopper. It's nice knowing I don't need to worry about keeping a minimum balance. I love that there are no fees and that it's an interest bearing account. It's extremely convenient to be able to have the mobile app to deposit checks anywhere I am. it integrated well with Quickbooks online so it makes reconciling monthly statements a breeze. The only thing I would really like is if I were able to include a memo in my check deposit instead of waiting for the deposit to post to then include a memo. That is the only inconvenience, which is why I gave 4 stars instead of 5.
By CMS Bookkeeping L.
Response from Grasshopper Bank· Mar 6, 2026
Hi there, Thank you for taking the time to share such thoughtful feedback. It’s rewarding to know that your overall experience reflects the kind of flexibility, convenience, and financial value we aim to deliver for business owners. We also appreciate your perspective on deposit memos. Workflow details matter, especially when it comes to maintaining accurate records and staying organized. Suggestions like yours help us better understand how even small adjustments can improve efficiency for the businesses we serve. Your feedback has been shared internally as part of our ongoing product evaluation process. We truly value the opportunity to support your business and look forward to making your experience even better—earning that 5-star rating in the future!
Everything was good just getting used to a new way of doing things.
By Francis C.
Response from Grasshopper Bank· Dec 23, 2025
Hi Francis, Thank you for taking the time to submit a review! We’re glad to hear things have been going well so far. Getting used to a new digital banking platform can take a little time, and our team is always happy to help walk you through any features or functions along the way. In the meantime, we appreciate you placing your trust in us and are here whenever you need support as you continue getting settled.
When i called for an update I got exactly the information I was asking for. Be responses to things were within the expected time frames. The representative I was given and did not expect was fantastic. I was able to receive extra help from her with random questions I had. My only issue was with transferring money from my bank persjnal account to this one. It didn't happen and I didn't get an explanation on that so I had to go and ask why and do it again.
By Sara
Response from Grasshopper Bank· Dec 10, 2025
Hi Sara, Thank you for the 4-star review. We’re glad to hear your interactions with our team were helpful and that you felt supported throughout the process. After taking a closer look, we found that your application got stuck in a review state and to be resubmitted, which caused your funding deposit to not process as expected. We sincerely apologize that this wasn’t clearly communicated when you first reached out, but our records now show that your account is set up with full access. Moments like that help us see where communication can be clearer, and we’re grateful you brought it to our attention. If anything else comes up as you explore and navigate the platform, we’re always here to assist. Only Forward, Grasshopper Bank
