GraingerReviews of grainger.com

Prices are typically WAY higher than anyone else. Website product descriptions are always lacking pertinent information. Account reps constantly screw up orders. This is why we try NOT to use Grainger. Most frustrating company to deal with.

Working with many Canadian companies but this the most unprofessional I've faced on this market so far. Customer service is not helpful. PO constantly late and not always delivered item is what you order. But still, they are trying you to charge for that even if you did return with them. Ther is not so aware communication between departments.

Sean who works the counter at 5000 northeast pkwy facility is an outstanding young man! He was extremely helpful, knowledgeable professional and provided me with the best service I could ask for when I presented him with hard to find parts that I needed in a very tight time frame. ....Good job Sean Thank you

Let me start off with I live in Texas where we have had 3 weeks of over 100 degree heat. So when our condenser fan motor went out I looked around to find the one I could get the quickest. Grainger said we would have it by Tuesday, Wednesday at the latest so we bought the fan at 9:30AM on Sunday. Called them on Tuesday to find out the order had not been processed till 8:30pm and still had not been shipped yet and wouldn’t be shipped till Wednesday morning as we purchased it late on Sunday (2 days earlier) . So we have been sitting inside a house that’s 89 degrees as we spent the last of this weeks paychecks to buy the fan. Called and was apologized to by numerous people but no offer of anything other than an apology. When I stated that I would be taking the survey at the end of the call I was hung up on. Thinking I might have been disconnected I called back and got the same lovely lady that hung up on me and when I asked to take the survey she hung up on me again. Called the corporate number and was given the run around by some lady behind a desk with numerous excuses. It’s now 8:39pm on Tuesday night and I just got confirmation that the part has finally shipped. Disgusting company, sales department sucks, customer service sucks and as far as I can tell corporate personnel suck.

I purchased an electric motor from Grainger. It didn't come with a power cord. I mistakenly thought it did when I bought it. I returned the motor in pristine condition. Basically I opened the box, saw no cord, returned it to the local Grainger store. Customer service was great. I was told the funds would be returned to the card I paid for the motor with. No funds have been returned. I called the store up and asked about it. I was told it could take up to 3 weeks to get the refund, and how it all depends on the bank that issued my card. Their assumption was that I made the purchase on a credit card. I used my PayPal debit card. Upon initiation of a refund, PayPal makes the notation in online accounts, that a refund is pending. I spoke with PayPal customer service. There is no pending refund. As I am understanding it, then, Grainger is relying on everyone believing their 1972 way of doing refunds. Simply, they are not initiating refunds at the time of a return, within 24 hours, or even 48 hours. They are actually initiating refunds an unacceptable 2 to 3 WEEKS after a return, and are relying on outdated times to process a refund. News, Grainger. We all know that a refund can be processed immediately, and those funds are electronically pulled from your accounts and are pending acceptance by the card issuer instantaneously. You are unethically holding funds for your own benefit and lying about how "card issuers" are the problem. I won't buy another thing from your company. Yes, the sales people are nice, yes, this is quality merchandise, yes, when you lie to customers you lose them. So bye. BBB is next.

Shady! I purchased a product from their website. It didn't match what I received at all. The support person and the manager told me I should have contacted their technical support if I had a question. What? I need to contact tech support when I want to order from your website? They said Grainger doesn't go off the pictures on their website. I told them that their customers do when there is no description. They basically said tough. You need to pay to ship it back. Guess I'll go back to other online shippers that take some responsibility for what they are selling and how they are selling it.

I ordered some garage door springs from Grainger after doing some research (at numerous websites) as to which product I needed. The price was competitive and they arrived in a timely manner. The springs proved to not be a match for my application... which is totally on me. I contacted Grainger and the process of dealing with my mistake and receiving credit was quick and efficient, the customer service people were courteous and professional, and the tech support (which I should have tapped before I ordered) determined that Grainger did not have the product I needed, so they directed me to their supplier who offers a wider selection than Grainger carries. The entire Grainger experience was above and beyond my expectation. On a scale of 1-5, they earned 6.

Every time I go to Granger their prices are higher than the rest