friendly
friendly, helpful and they seem to actually want to help their customers!!
By Michelle
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
243 reviews
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Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look.
gorjana (gorjana.com) has 243 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
243 approved reviews, newest moderated first
friendly, helpful and they seem to actually want to help their customers!!
By Michelle
The ladies working there were so sweet and helpful.
By Charleene
Friendly team members and excellent products
By Vicki
At first I thought they were fine, but the shipping was ridiculously slow, tbh, and nobody even apologised! Fingers crossed they improve!
By Natalia P.
Response from gorjana· Oct 8, 2026
We’re sorry to hear your order took longer than expected to arrive and that we missed the opportunity to acknowledge the delay. We appreciate you sharing your feedback. We’re always looking for ways to improve and appreciate you giving us the chance to do better.
Hi there - Wow I feel a little foolish - I have been so excited to get my order - I picked out these items for my honeymoon in Cabo. Who knew that a company even sells SINGLE earrings; and especially at this price point. I am just floored. Literally just received three single earrings; without a set for any of them. I have shopped your retail stores many times, I have bought your jewelry at third parties like Evereve that sell your brand. Never once in all of my years have I seen Gorjana or any jewelry brand for that matter - sell just one single earring. I can't think of an occasion where I have even seen someone wearing just one single earring. This certainly won't work for the dressy attire I have planned. Very bummed and now in a race to find something else locally in time for my trip.
By Michelle B.
Response from gorjana· Oct 8, 2026
We’re so sorry to hear this wasn’t the experience you were hoping for. We understand how disappointing it can be when your order isn't as expected, and we appreciate you sharing your feedback with us. Please reach out to us at [email protected] so they can take a closer look at your order and help with next steps.
completely took care of our issue with minimal effort on our side. We were so pleased with the result, we bought a second pair for our daughter. Definitely recommend visiting the Manhattan Beach store - maintained beautifully and great customer service.
By Monica
Love my Parker necklace, great company to work with if you have any issues. Quick response. Expedient on delivery and sent label for free shipping to return item. Your customer service is one of the best I've delt with. Thank You Gorjana!
By Sherri L.
Sales girls. Knowledgeable and friendly and helpful
By customer