The salespeople are always so lovely…
The salespeople are always so lovely and accommodating with gift boxing, receipts etc. It’s a totally enjoyable retail experience!🎁
By Mary B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
243 reviews
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Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look.
gorjana (gorjana.com) has 243 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 178 reviews with 5 stars · Clear filters
The salespeople are always so lovely and accommodating with gift boxing, receipts etc. It’s a totally enjoyable retail experience!🎁
By Mary B.
Excellent customer service at the Derby Street location!
By Kerry
I love your charms and neckless
By ELIZABETH R.
I had a charm which unfortunately the clasp came loose which led to me losing it. The online team were kind enough to replace the charm and ship it to the UK. Thank you!
By amy
The team in Southlake, Texas is always very helpful. I had purchased a gift for a friend and I bought it way in advance and then my friend had a hard time opening and closing the necklace closure and they allowed me to exchange it for something else, even though it was past the time allowed. I have spent lots of money in that store, and I was very appreciative due to the fact that they can still sell the piece I brought back. I’m obsessed with this store.
By Debbie
Customer service was great! I will definitely be buying more jewelry from there
By Cynthia
Love this jewelry and the warranty. You have the best of the basics, cute new designs and customer service. The manager at the Easton store is so attentive and thoughtful.
By Shannon
I purchased a necklace approximately a year ago and the gold plating had worn off. When I visited the store to purchase a new necklace, the saleswoman noticed my tarnished necklace and offered to replace it for free. So now I am wearing 2 necklaces and they look great together. I purchased the 2nd necklace because Gorjana stands behind their products.
By Tara