The salespeople are always so lovely…
The salespeople are always so lovely and accommodating with gift boxing, receipts etc. It’s a totally enjoyable retail experience!🎁
By Mary B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
243 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look.
gorjana (gorjana.com) has 243 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
243 approved reviews, newest moderated first
The salespeople are always so lovely and accommodating with gift boxing, receipts etc. It’s a totally enjoyable retail experience!🎁
By Mary B.
Face-to-face customer service was quite nice. However, getting my order online in advance was rough using the website. I was ordering seven bracelets. I finally had to break it into two transactions.
By LL
Excellent customer service at the Derby Street location!
By Kerry
Quel coup de cœur ! Je suis ravie d’avoir craqué pour une pièce chez gorjana. Chaque instant depuis l’achat ressemble à une fête. Le site respire l’élégance et la navigation est un jeu d’enfant. J’ai passé commande, excitée et impatiente de recevoir mon bijou. Le colis est arrivé rapidement, soigneusement emballé, et quand j’ai ouvert l’écrin j’ai senti une vague d’énergie positive. Seul petit bémol, ils n’ont envoyé qu’une seule option alors que j’espérais choisir parmi plusieurs teintes. Malgré cela, la qualité est irréprochable et le design illuminera toutes mes tenues. Foncez sans hésiter, cette enseigne sait faire briller votre style et votre moral. Une expérience qui vaut le détour et qui donne envie de revenir encore et encore.
By baconcounttrep
I love your charms and neckless
By ELIZABETH R.
I had a charm which unfortunately the clasp came loose which led to me losing it. The online team were kind enough to replace the charm and ship it to the UK. Thank you!
By amy
The team in Southlake, Texas is always very helpful. I had purchased a gift for a friend and I bought it way in advance and then my friend had a hard time opening and closing the necklace closure and they allowed me to exchange it for something else, even though it was past the time allowed. I have spent lots of money in that store, and I was very appreciative due to the fact that they can still sell the piece I brought back. I’m obsessed with this store.
By Debbie
Customer service was great! I will definitely be buying more jewelry from there
By Cynthia