Love this jewelry and the warranty
Love this jewelry and the warranty. You have the best of the basics, cute new designs and customer service. The manager at the Easton store is so attentive and thoughtful.
By Shannon
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
243 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jewelry You'll Love. Family owned and operated, gorjana offers jewelry ranging from dainty solid gold essentials to fun, seasonal fashion pieces. There’s something for everyone and every style. Whether you're after a signature everyday piece or the perfect gift, our jewelry fits seamlessly into any collection. Visit one of our 130+ gorjana stores and let our talented team of stylists guide you through a personalized experience as they help you create your own layered look.
gorjana (gorjana.com) has 243 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
243 approved reviews, newest moderated first
Love this jewelry and the warranty. You have the best of the basics, cute new designs and customer service. The manager at the Easton store is so attentive and thoughtful.
By Shannon
I purchased a necklace approximately a year ago and the gold plating had worn off. When I visited the store to purchase a new necklace, the saleswoman noticed my tarnished necklace and offered to replace it for free. So now I am wearing 2 necklaces and they look great together. I purchased the 2nd necklace because Gorjana stands behind their products.
By Tara
I absolutely love my horseshoe charm! Unfortunately, I lost my original one after just a few days because the clasp kept opening. I reached out to gorjana’s customer service, and they were so kind and helpful. They replaced my charm at no cost, which I really appreciated! My new charm is beautiful, and the clasp works perfectly this time. I’m so happy to be wearing it again! Thank you, gorjana, for standing behind your products and taking such great care of your customers!
By Lupe
Customer service was excellent!!
By Charlene B.
Love our beautiful heart bracelets so much!! Thank you!!
By Shannon
Great online customer service!!
By Sandra
Everyone is so friendly and helpful in the store. Love the many dainty hoop styles they have so many elegant looks to pick from easy to find a gift one will love.
By Dawn
The customer service was wonderful, and everyone who helped via email did an incredible job! I had lost a very special charm that could only be purchased in San Diego, and the entire Gorjana team helped me get a replacement! Thank you so much!
By Isaac