Process took entirely too long
Process took entirely too long. When i ordered you said it would be here by 9/20. Furthermore, if i missed a few key emails, the process would have stopped. I would have much preferred the standard way of ordering; once the order is processed you receive shipping information then receive item purchase in the mail. NOT, a step by step email with several verifications slong the way that could hold up processing.
By Jason F.
Response from Golden Bird Jewels· Sep 25, 2026
Thank you for sharing your feedback. We understand that our approval process may feel different from a standard online ordering experience, so we’d like to clarify a few points for future customers. Your ring was a made-to-order piece, and the listing clearly mentions that production takes approximately 2–3 weeks. The estimated shipping window was September 20–27, and your ring was completed and shipped on September 23, within the stated timeframe. It is currently on its way to you. The reason we send confirmation emails throughout the process is to make sure all details are correct before we proceed with production. We confirm the design, specifications, stone, and other details because jewelry can involve personal preferences or small adjustments. Our goal is simply to make sure the finished piece is exactly what you approved before we make it. We appreciate your feedback regarding the number of confirmations and understand that some customers may prefer a simpler ordering process. We’ll certainly take your feedback into consideration as we continue working to make the experience as clear and convenient as possible. We hope that once your ring arrives, you’ll be happy with the finished piece and that it makes the extra steps along the way worthwhile. Thank you again for your patience and understanding.