Igoe Administrative ServicesReviews of goigoe.com

I honestly am getting the impression this company is actually run by the mob. So I lose my job, and now have to pay $25 bucks a month for the privilege of maintaining access to my flex spend account, which they also have revoked the debit card for so now I have to manually submit claims to these extortionists. NOWHERE on the Cobra paperwork was it clearly explained that you have to pay a monthly service fee to continue to utilize your own money you paid into the Flex Spend Account.

They will make you jump through hoops like a poodle to use your own money FSA on medical treatments that you need for your health and wellbeing!! They have denied my copay request many times for administrative reasons when the insurance company already approved and paid for the treatment or procedure. This company is why people HATE!

The company uses deceptive practices to ensure they keep the money from their clients. The company app is providing false information about deadlines and T&C, so that money in the account goes unused. Calling the customer service is painful, as they defend their practices under the disguise of app technical errors. Do not work this company as its only purpose is to steal money from your paycheck.

I was deactivated from my insurance that was already paid for by company because I did not sign a document that did not have a deadline. This seems totally wrong to take away services that have already been paid in full.

Deceptive and Invasive Practices I am extremely disappointed with the services provided by Igoe Administrative Services. Their handling of my Dependent Care FSA claim has been nothing short of frustrating and deceitful. Invasive and Unjustified Documentation Requests Despite my clear and legitimate submission of a daycare expense invoice for my 3-year-old daughter, Igoe demanded irrelevant and invasive medical-related documentation, such as the "name of doctor" and "description of procedure." This was for a daycare expense, not a medical expense! Their excessive and irrelevant requests raise concerns about potential HIPAA violations. Intentional Obstruction It is apparent that Igoe's practices are designed to make it difficult for users to spend their FSA funds, hoping that the money will remain unused by the end of the plan period, allowing the company to pocket the funds. This is a clear attempt to undermine the purpose of the FSA, which is to help families manage dependent care expenses. Unresponsive and Uncooperative Despite my attempts to resolve the issue, Igoe has been unresponsive and uncooperative. Their customer service is poor, and they have failed to provide any valid reason for their invasive documentation requests. Instead of facilitating the use of funds for legitimate expenses, they create unnecessary hurdles, wasting time and causing undue stress. Do Not Trust Igoe I strongly advise against using Igoe Administrative Services for any FSA or dependent care-related services. Their deceptive practices, poor customer service, and apparent intent to profit from unused funds make them an unreliable and untrustworthy provider. Save yourself the frustration and choose a provider that genuinely supports its users.