GodivaReviews of godiva.com

Godiva accepted an order. Kept it active for about 5 days. Then canceled it, asserting that perhaps they were canceling because item was out of stick. Yet the web site allowed me to place a new order for the item.

I don't normally write review but after seeing some poor reviews I was worried after placing my order - however the dress arrived in 7 days despite the Royal Mail strikes . It was exactly as shown on the website - colour and quality as shown and true to size ( M&S size 12 ) So I am really pleased with my purchase .

I had placed an order on 11/26/22 thinking their cyber sale had started. On 11/27/22 I received an email about a sale. The chocolate I purchased a day earlier was now 38.00 cheaper. I tried calling them…no one would answer. I finally got up with someone through chat, and ask if they could do a price adjustment, or at least an online credit. Was told they couldn’t do that, but they could cancel the order, and I could reorder at the lower price. I said, yes please. Representative said, your order is canceled. So, I reordered the chocolate. They had charged my card, but they had refunded it. I’m thinking ok…everything is good. I have a screenshot of the chat. Nope, they end up sending out both boxes of chocolate, and recharging my card for the order that was canceled. I tried calling AGAIN, no one would answer. Emailed, got a response days later….after chocolate had been delivered. This company is a joke. This is not the Godiva experience you use to get years ago. AVOID!

Predatory business practices. Their website didn’t properly use a Godiva gift card I used on an order. I immediately contacted them to cancel the order so I can place the same order using my gift card. Even though I contacted them within one business day, they refused to cancel the order. I wish I could give them zero stars. I will never give this company my business.

I ordered 30 full price chocolate gift boxs online as Christmas gifts, and then received them on 15/11/2022. I found the Best Before Date of products are 20/12/2022. The website didn't mention that the item I bought is a short shelf life product. In addition, all products I bought are full price, not on sale. I also need to pay the post fee by myself if I return them. It's too terrible experience!

I should have read the reviews before placing a time-sensitive order. The only way to track a shipment is to call their over-burdened customer service line. There is a "track shipment" button on theiir website but the only infomation available was a copy of my receipt. The automated drone at customer service says you can chat live with a representative, but I looked on the site for quite a while and could not find a chat feature and a search for it came up with nothing. Extremely unsatisfactory experience.

Not the Godiva it used to be. Sad, stores closing in malls and now online ordering unreliable. Placed order and still no confirmation after 8 days. Customer for 20 years, guess I will just by boxes at Publix.

I ordered a birthday gift (Chocolate Celebration Gift Basket, Classic Ribbon - $110) for my friend to be delivered. Even after a week, I received nothing about delivery or when it will be delivered. I called the customer service and someone answered after about 30 minutes and the agent wasn't helpful at all and she was kept saying they have "system issue". She couldn't answer any of my questions? 1. When will item be delivered? "Sorry, I don't know!" 2. Please cancel the order - "OK, I will put a request to be cancelled" 3. Can you please give me the reference for cancellation? "Sorry, I can't give you that." Someone will call you back in 10 minutes; guess what? They never did! It was a very frustrating experience. I really wised I didn't order Godiva but I made a mistake and learnt my lesson. I went to Amazon and ordered a gift and managed to get it to my friend before his birthday. Godiva business need to get their acts together and understand customer service as currently they are appalling. Please don't waste you time and money with these people.