GodivaReviews of godiva.com

Ordered limited edition chocolates but due to hot weather they came melted and damaged. Customer service was excellent. Email was responded to immediately, refund was processed and complaint was resolved within the hour. Very impressed with their quick response.

Krystoff was an excellent driver that ensured that we arrived at our destination in a timely and safe manner. He was able to talk us through the decisions made in terms of route to avoid an unnecessary stoppages and delays. Thank you for an stress-free journey.

I received my dress for my 40th really quickly.. when it arrived it didn’t smell great, I contacted Goddiva and they refunded a portion of my money for the inconvenience. They dress is stunning and I was complemented all night.. would defo order again. X

I always get gifts here at least a few times a year and they’ve always delivered everything on time and the chocolates are great

I don't normally write review but after seeing some poor reviews I was worried after placing my order - however the dress arrived in 7 days despite the Royal Mail strikes . It was exactly as shown on the website - colour and quality as shown and true to size ( M&S size 12 ) So I am really pleased with my purchase .

All good nice

Ordered these for my 50th birthday as a treat and after reading reviews I was a bit worried. However I had no problems at all. Chocolates delivered 2 days after ordering and just as delicious as I remember on my 18th - in fact maybe even better!

I've been a fan of Godiva chocolate since I was a kid and they just don't make anything less than delicious. My experience online in the rewards club has been awesome because they do throw a lot of deals in your email if you want them, and the chocolate seems to always arrive in perfect condition so I believe them when it comes to there delivery policy, that it doesn't matter if it's hot or cold weather, you get your chocolate well packed and unaffected by the temperature. Well this has been my experience so far. I haven't had a lot of orders yet but I do believe this will always be the case because the quality of their chocolate has always had to live up to the highest standard and being online with delivery is a beautiful thing for a chocolate lover like me. Also an easy and excellent gift for pretty much anyone I know. LOL Complete thumbs up to Godiva !!!