GOCARE.COMReviews of gocare.com

Every time I call or send an email I don't get any response. Now the voicemail message say the claims are being managed by Fortegra Financial - Have these guys gone out of business? They have my sons school issued Ipad. Concerned Dad

I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???

Kids are prone to cause damages to the electronic devices because of the way we handle. This happens even if we educate them how to handle it. So anything can happen and this plan for a little fee comes in very handy.

I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

Thank you Connie at chat live. Thanks for helping adding the serial number to my device for insurance purposes. You willing to help me and awesome professionalism. Thanks again!

I have not used the service as of yet. But I do not like getting an email to rate the company every week.

I haven't had to use the insurance yet but I've contacted them a few times with questions and always have quick response.

Been paying for this insurance for a few years now. I now have the insurance on both my phone and my wife's. I have not made a claim yet. My phone has a small crack in the screen that I could claim and it needs fixed but I fear being without my phone for a long duration.