Go ProctoruReviews of go.proctoru.com

ProctorU is an awful proctoring platform. I will probably not receive a refund from the session that was supposed to be my final exam today, and I will obviously have to pay extra to reschedule it. I also sent them documentation of the chats with the proctors, and trying to get started. Regardless of what course I'm taking, there's always a "problem" of some sort with this platform. Please use HonorLock or something that doesn't charge us, nor raise blood pressure and frustrate students right as we're trying to take an exam. The following is what I've submitted to them for a refund: "My scheduled exam time was 11:00 AM. Instead of beginning the exam at that time, I spent nearly an hour going back and forth with multiple proctors, each of whom seemed to have a completely different set of issues and requirements. First, there was a problem with an application on my computer related to a second monitor. That second monitor was completely unplugged, closed, and clearly visible during the room scan as not being in use. Despite that, I was required to uninstall the application entirely just to proceed. Then there were repeated issues regarding my ID verification. I had to present my ID multiple times, including taking pictures with my phone and zooming in on them for further inspection. After that, I was required to complete another room scan. The next issue involved books stored on the bookshelf portion of my desk. The books were closed, not accessible during the exam, and positioned in a way where they could not realistically be read from my seat. Nevertheless, I was instructed to remove or clear items from the area. Then attention shifted to a small basket containing blank sticky notes. I even zoomed in with my computer camera to demonstrate that they were completely blank and unrelated to the exam. That still was not enough. Finally, another proctor interrupted through live audio - not chat - and instructed me to bring an entirely separate chair into my office and place my computer on it in order to take the exam. My desk and chair are set up ergonomically, and by that point the process has become excessive and unreasonable. If proctors are actively monitoring examinees, then they should easily be able to determine whether someone is looking away repeatedly, reaching for unauthorized materials, or attempting to cheat. That is supposedly the purpose of remote proctoring. Instead, this process felt less like exam security and more like an endless series of arbitrary demands. I am required to leave my home by 1:30 PM for prior obligations. That is only 2.5 hours after my originally scheduled exam start time for a two-hour exam. Because of the delays caused entirely by the proctoring process, I am now stressed, frustrated, and no longer in a position to focus on an exam I was otherwise fully prepared to take. I am requesting either a refund or a credit for this exam attempt. I also do not expect to pay a $16 rescheduling fee for delays and disruptions caused by inconsistent proctor requirements. Prior to the exam, I already removed personal sticky notes, cleaned and organized my workspace, and complied with every request made of me. This is, without question, the worst proctoring platform I have ever been required to use. Every exam seems to involve a completely different set of arbitrary issues depending on which proctor happens to connect. Frankly, it creates an environment that is unnecessarily stressful and hostile for test takers. I also had to remove software from my computer that I now must locate and reinstall later, despite the fact that it was plainly obvious neither the software nor the second monitor was being used during the exam. Your platform has full visibility into my screen activity and computer usage. Either the proctors are actively monitoring examinees and capable of identifying suspicious behavior, or they are not. I am not attempting to cheat. I am simply attempting to take an exam. Unfortunately, your platform makes that process unnecessarily difficult and frustrating." Left out where i offered to cover the "offensive desk" of books in the shelf/cubby and blank sticky notes with a towel or blanket, and was told no by the lady that spoke through the computer, and not the chat. This company is unbelievable. It's been hours, and I am still completely aggitated by today's experience. I was absolutely focused and ready for this exam, and now I can't stay focused on anything.

If I could give a 0 I would, worst website ever why are Indians promoting this kind of website which gives anxiety to students like why would I show you what's under my bed,a monster 😒. They are so rude as well, if I look somewhere else than the camera they suppose I am looking somewhere else what the hell is that. even in real exams it's not that strict ,this exam taking website is total stupid for no reason I hate them with whole heart.

The worst ever experience with an exam. I had a mock test before exam which was even worse. They couldn’t give me access to start the test while the time was running down, luckily this was only a mock. Also no clue with any IT/tech. During the exam was just as bad constantly stopping me because I would take a drink of water. For some reason I was also not allowed to leave my phone in another room and had to retrieve before starting the exam, which under stress and pressure and I forgot to put on dnd and it went off during exam. I also read loads of reviews and seen how bad they are, luckily I purchased a refurbished laptop as I heard about loads of problems with them still having access.

Why does the invigilator wants to look under my blouse?

I have never had such a bad experience. Two times in a semester not only was the site buggy and slow, not loading where it needed, but nobody was able to help. Both times cut an entire hour into my schedule (I have work and other things I schedule around a DESIGNATED block of time.) Priyanka and another agent and supervisor were extremely unhelpful, turning a bad situation worse. I sincerely hope that ProctorU can either get its tech act together or recognize that it’s obsolete at best. Worst experience I’ve had in testing multiple times. I hoped at least my final would have been better. A shame that this is widely utilized when so many people run into the same errors without any betterment of the system itself

Awful experience, I wouldn’t move to drink a sip of water, yet alone to do anything and mostly all the techs are rude, you are so concentrated on the test and any movement they have you stop doing the test to see your desk and change rep all the time and each rep wants to see like hello what makes you think I wanna cheat when it’ll affect me. Aside from that they messed up my laptop end up buying another one

Tried to take an exam today. Went through all the pre-checks and installed the software as recommended. In the test everything worked fine. Logged in 15 minutes early and clicked to start. Waited 20 minutes without a proctor connecting so reached out to chat support, asked endlessly for my name, email, institution and exam. Chat support basically told me to wait. 10 minutes later reached out again, was eventually directed to their "Premium Help" where we could share a screen. Midway through this process, a proctor connected and the Technician immediately disconnected. By this time I was over an hour after the scheduled start time of my exam. Proctor could not figure out how to get me in so told me to shut everything down and restart. Did that, and the restart didn't fix anything. Connected to chat support again, they passed me to the "Premium" version again and disconnected. After five minutes of waiting for an Technician, I called in, again. Got a support person who put me on hold "to go see how long it would take for the Technician to come in. That call disconnected after 16 minutes. Then the help session timed out. Started a new one, waited about five minutes and called again. Technician finally connected about 20 minutes after the original request (I have screenshots to back this up). The Technician told me I'd missed my exam window and disconnected. Called tech support again and was finally connected with someone who took notes on what happened and apologized. They helped reschedule my exam (so I get to waste another half day to do what I should have been able to do today) after their system got caught in a loop when I tried to use the rescheduling link. If you have ANY other option to take your test, I'd recommend using that option over ProctorU. If you do have to go through ProctorU, my advice is to connect like they tell you and just immediately call support (not chat) to make sure there isn't anything going on that would prevent you from taking your test.

I took my exam with ProctorU and did the whole view of the room and under the desk. At the end of my exam, I let them know I was done before clicking the finish button. A lady came on and asked if I was using a white board. I was like huh, a white board. If I had a white board I would not have failed the exam. I think PoctorU is a scam. Where can I take the exam on paper for the CPRP PRA?