Go-OpticReviews of go-optic.com

I found just what I wanted, the exact frames I have had for 5 years. The frames came through very deformed, I called go optics and they told me to take pictures and send to them which I did. I was told the glasses could be adjusted but they went back to the original crooked shape. I don't have time to keep going back to have them adjusted and the other alternative was to send them back to GoOptics so they could fix them. I can't be without them, they are the only sunglasses I have which are prescription and I know they will go back to their original shape. Customer service is lousy, they should let me swap them out for frames that aren't deformed.

ENOUGH! This retailer needs to be reported to an official government office, anyone know where to report a business that does deceptive practices? There are over ten pages of the same complaints, enough already. They have a very limited amount of styles on hand. Most of their stock has to be obtained from the manufacturer. It is not explained at the time of purchase that it takes two weeks or more for the frames to arrive at their location, so they can manufacture them and send them to you, which can take up to another week and a half if you go with their FREE shipping option, which is snail mail. You could be waiting a month plus for your order. What's worse, they are not straightforward about any of it and they dance around with their answers when you ask for clarification and they never... pick up their phones, you're forced to chat with a Bot and the live agents just say "read the policy", but when you open the link they send, it's all very confusing how they explain their shipping and turn around times, it's just not clearly stated - you're so excited you're getting a good deal, the site looks legit, but the red flags show up quickly. After a ton of back and forth and them being evasive about a processing timeline, I just cancelled my order after two weeks of waiting because they've yet not received the frame from the maker - they're saying Friday, maybe. 1-5 days my butt - any info on how to report these practices let me know? They must give timelines in language that is clear. They're probably cash poor and depend on us prepaying so they can stock their invetory. They kept a percentage - which is wrong, they were dishonest - they need to be investigated.

Worst online sales experience. Customer Service gave me faulty information and direction when I was placing my order. As a consequence the glasses that arrived were not what I had ordered. Despite their error they would not give a refund for the lenses, and charged me a 15% restocking fee for the frames. Through multiple emails in which I documented how both their website and customer service had given me wrong/in adequate information, they updated instructions on the website and updated instructions to customer service employees. Clearly an admission they were at fault. But still gave me only a partial refund.

Don't believe their website. They don't have the inventory or stock the products they display. You order products they say are in stock, they collect your personal information(credit card + prescription), accept your order, and then cancel the order because they don't have the product in stock. It's a big waste of your time and feels like a scam.

Why didn’t they remove the item from the website as soon as they knew it was discontinued and/or out of stock?? They let me go ahead and order it, and THEN they tell me it’s discontinued!

I placed an order with Go-Optic for a pair of frames only, on April 25, 2024 for $197.99. I have been calling them since 4/26/24 to cancel the order. I have gone back and forth with Troy many, many times over the last 2 months. I lost count how many times he has told me that my refund would be issued "that day". Here it is July 5th, 2024 and still no refund. NO Frames were ever sent either! I never received the order or MY money!!! I would NEVER recommend Go-Optic to anyone!!!!!!!

I ordered a pair of glasses online and they gave a USPS tracking number. Tracking info shows it was left in the mailbox - which we never got. On calling the support line, they asked me to call USPS and ask them for "Proof of delivery" - which USPS does not give. Go Optic will not even open a claim for 30 days - waste of time.

Go-Optic has poor customer service, incorrect inventory and incorrect website info. I called for info to obtain "price matching" for frames I chose and found at a lower cost. I submitted the order, it was processed, I rcd an order # and confirmation, Next day, I get a message, "order was returned; out of stock" even tho it was processed. I called back and Troy tells me, website currently shows "out of stock" and was not honest about the message being recently posted or my order wouldn't have been processed & confirmed. Go-Optic needs updated website info and a more personable/understanding customer service rep other than Troy. He could have just apologized for the inconvenience or incorrect info posted instead of trying to convince me that I was in the wrong. I won't waste my time again, very disappointed.