Go-OpticReviews of go-optic.com

Horrible return policy. Make sure you read it before purchasing. It is confusing. I ordered glasses for $217 and they did not fit. I returned them and got $33 back. I lost faith in buying from online retailers that do not offer a refund when you return the product. That's an 85% return cost deducted from you refund.

On Sunday, April 17th, my glasses frame broke. On April 18th, I ordered identical replacement frames from Go-Optic. I paid extra for 1-3 day expedited shipping, because I was going out of town April 24th and needed the frames before leaving. I received an email order confirmation at 6:26 p.m. that same day from Go-Optic. On April 22nd, four days after placing the order, I received an email from Go-Optic stating that the frames had been shipped. They arrived April 29th, the day I got back into town, 12 days after I ordered them. Yes, USPS was complicit, but their delay would not have factored into this since Go-Optic failed to ship the frames until 4 days after the order. I would expect a company to ship an item the same day or the next day after having received the order, and the customer having paid for expedited shipping. Inexcusable. Go-Optic gets one star for service, regardless of the product.

Feature an out-of-stock item as available...

Extremely poor customer service. I have placed orders in the past and was happy. The most recent order has been a complete nightmare. Too much to list.

This company took my money and 6 months later the glass frames never arrived. Every time i contacted them, there was another reason why the money hadn't been reimbursed. It still hasn't. This company is fraudulent. DO NOT BUY ANYTHING FROM THEM!!!!!!!!!!!!!!!!!!!

FRAUD This company will take an order, and gladly charge you credit-card but when you are seeking assistant with an order you will not speak to a person. I ordered frames in July 2021, and still have not received my order. My credit-card was charged upon placing the order so the company used my monies for 9 months and I still have not received my frames. I filed a complaint with the BBB and the company filed to respond to the complaint.

It is rather unfortunate that after going into your web site, placed an order and paid for it, the order was cancelled because the item was discontinued. Can you at least keep your web site updated. I wanted this item because mine broke and I liked it a lot.

Seller never shipped item and refused to reship immediately. Doesn't answer customer service number. I will be reversing charges on my CC.