GLSReviews of gls-us.com

FedEx, UPS, and even Amazon make mistakes from time to time, and packages occasionally run into delivery issues. But I can honestly guarantee you that this company is the absolute worst delivery company in the world. If you can avoid them, avoid them at all costs. You should never use them, period. Their customer support does nothing but repeat the same scripted responses like a bunch of parrots, and absolutely nothing ever gets fixed or improved. Honestly, this company has no business existing in the first place.

Worse delivery company ever. Doesn’t provide accurate delivery date, always delayed, etc

Horrible experience! Their non-US based customer service has no idea the status of packages beyond the same info you can get from tracking, the operations team does not contact you after multiple requests, supervisors are never available to talk, my package was "out for delivery" for 5 days straight, and they didn't even deliver it to my house.

False Delivery Attempt Reported by GLS Driver Tracking number: CA0W2208048 My experience with GLS has gone beyond a delayed package. I am now challenging GLS to investigate what appears to be a delivery attempt that was recorded in their system but never actually occurred. The first time GLS attempted to deliver this package, I was not available to sign for it. That first delivery attempt is clearly captured on my home security cameras. I have saved that footage. A redelivery was then supposed to take place Wednesday. It did not happen. When I contacted GLS, I was told the driver had called in sick. I contacted GLS again on October 2 and was told the package would be redelivered. I remained home until approximately 10:45 AM, when I left briefly to take my dog to the veterinarian. While I was out, I called GLS again. I was then told that their system showed the driver had attempted delivery at approximately 10:15 AM. That is where I have a serious problem. I was home at 10:15 AM. My home is also covered by a Ring camera and multiple security cameras. There is no GLS truck, no GLS driver, no person approaching my porch, no knock, no doorbell, and no delivery attempt anywhere around the time GLS claims one occurred. I have preserved the footage so it will not be overwritten. GLS can compare the two delivery attempts themselves. I can provide video showing the first legitimate delivery attempt, including the driver coming to my property. I am now challenging GLS to show me the alleged second attempt at 10:15 AM, because my cameras show that nobody came to my home. I also want GLS management to review the GPS location, route history, scan information, and timestamp associated with tracking number CA0W2208048. If the driver actually attempted delivery at my address at 10:15 AM, GLS should be able to verify that through its own records. If its GPS and route records show the driver was never at my address, then GLS needs to investigate why an attempted-delivery status was entered. I am not asking GLS to simply take my word for it. I have the evidence and I am willing to provide it. Instead of treating me as though I am mistaken about whether someone came to my own home, GLS should investigate its own driver's records and compare them with my preserved surveillance footage. I paid the sender for this order, which included getting the package delivered to me. I will also be informing the sender about this experience and asking them to reconsider using GLS as a carrier. GLS currently has an extremely poor public rating at this location, and after this experience I understand why customers are leaving those reviews. This should not be difficult to resolve. Review the tracking record, review the driver's GPS and scan information, and compare it against the footage I have preserved. I want GLS to explain how a delivery attempt was recorded at my home when my cameras show that no driver ever came to my property.

Absolute worst! Required a signature for delivery and knocked and left. Didn't give us time to answer the door. Came back two days later and left again. Called them at least 10 times for redelivery. They sent the package back to California even though we called and then backto Dallas. Told me it would be delivered today and they can’t seem to get it delivered. Worst company ever. At this point the product is spoiled. If i could give them 0 stars I would.

I ordered leather boots . My order was marked as delivered, but I never received it. I checked around my house, mailbox, and with my neighbors, but the package was nowhere to be found. The proof-of-delivery photo shows what appears to be a lobby or an apartment complex, which I do not recognize. I live in a private house, so the package was clearly delivered to the wrong location. I contacted GLS twice but received no response. Very disappointing experience. Be careful.

I was a long time customer of a business that recently switched to having their packages delivered by GLS. I have had such horrible experiences trying to receive my packages that I will no longer order from any business that uses this service! The first time I had a package "delivered" by GLS I had a horrible experience calling customer service everyday while delivery drivers lied about "attempting delivery" eventually they just returned my package to sender. Today I was supposed to be my second time having a package delivered by GLS so I watched the "real time" tracking information like a hawk. Once I saw that there was 1 stop before me, and the delivery driver was a few blocks away from my address, I went outside to stand on the sidewalk and wait, so there would be no confusion about a "missed delivery attempt". I waited outside for 30 mins, nobody showed up. I called customer service and they told me that the "real time tracking information" is incorrect and that they have no way to tell when my package will arrive but told me that the operations team would text me with an update. I received no update. I made sure to wait by the door for the rest of the day and nobody attempted delivery. and of course- I've been told that I missed a delivery attempt! Its absolutely infuriating, worst experience I've ever had with a delivery service.

Finally got the delivery - no update given. No signature asked for. Delivery driver walked away after laying package on step, not even near door. Poor service. Took notifying the shipper about the original delay to get delivery made.