Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
124 reviews
Global TravelerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Global Traveler is a company that help yours customers on the traveler documents application. We support all the steps and give to the applicant the best way for your type of situation. We are a Global Company and we have more than 14 years of experience in this area. Talk with us about your case, we are glad in helping you.
Global Traveler (globaltraveler.us.com) has 124 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 39 reviews with 1 star · Clear filters
Global Traveler customer support is nonexistent. I have been trying to get refunded for over two years. They continue to state that my bank has it on hold, but I have provided them emails and documentation proving otherwise. They keep telling me that they will get back to me and they never follow up. DO NOT USE THIS COMPANY!!!
By John S.
This company is a total fraud. Waited 15 minutes and they hung up all the while telling me my call was first in line. Impossible to get through to. Total Rip OFF !!! I should have known as soon as I saw a Florida number it was a rip off. That state is the center of scams in the US.
By Tom T.
Response from Global Traveler· Sep 17, 2026
Dear Tom, our records confirm that your Global Entry application has been approved. Global Traveler is a private company providing paid application assistance, independent of the U.S. government. Our services include application review, guidance, and support throughout the process; approval decisions remain with the government. Your concern about waiting on the phone and being disconnected still deserves attention. Please email [email protected] with “Trustpilot – Tom Toner” in the subject line and any outstanding questions. We can help you access your approval information and address any remaining service concerns. Global Traveler Customer Support
I thought they were TSA. I was misled by the us subdomain. Their telephone number makes you wait and then hangs up after 15 minutes or it is busy. Please stay away from this company.
By John B.
Response from Global Traveler· Sep 17, 2026
Dear John, Global Traveler is a private application assistance company, not TSA or a U.S. government agency. Our website address does not indicate government affiliation. Our service is optional, and travelers may apply directly through official enrollment channels. Our records confirm that your TSA PreCheck interview was scheduled and that your payment was subsequently returned through your card issuer’s dispute process. We also recognize your concern about reaching us by phone. If you need clarification about the appointment or payment outcome, please email [email protected] with “Trustpilot – John Banister” in the subject line. Global Traveler Customer Support
ABSLUTELY A SCAM.
By Mark F.
Response from Global Traveler· Sep 17, 2026
Dear Mark, we take your concern seriously. Global Traveler is an independent, private company offering paid application assistance. We are not affiliated with the U.S. government, and using our services is optional. Our records show several follow-up emails from our team, but we have not been able to establish two-way communication. We would like to understand what led to your review and address it directly. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Mark Falk” in the subject line. If our earlier messages did not reach you, we can verify your contact details and clarify the next steps. Global Traveler Customer Support
My experience with Global Traveler.us.com is extremely suspicious.. I paid the $300 fee and filled out and submitted the appication as requested in August of 2025. I was informed that my payment was processed and I was given Application ID#. It as been over two months and I emailed to check on the status of my application. I was told that when they tried to access my account the system brought up an "empty account." I then supplied GT with my Application ID # and my email to use in accessig the acccount. Was then told that that information was not sufficient to check on the status of my account. I also tried calling several times, and experienced long wait times followed by a disconnect signal. I have since emailed asking for a refund, but of course, have not received an answer. I have no idea what next steps should be. I need my refund processed ASAP.
By Kathleen S.
Response from Global Traveler· Sep 17, 2026
Hi Kathleen, we have located your records and confirmed that your Global Entry application has been approved. As stated on our website, Global Traveler is a private company providing optional, paid application assistance, independent of the U.S. government. Our team assists with the application process, while the government makes the approval decision. Regarding the account access concern described in your review, we can help you locate your approval information and understand your membership details. Please email [email protected] with “Trustpilot – Kathleen Stanley” in the subject line so we can assist with any remaining questions. Global Traveler Customer Support
This website is a total scam. I unfortunately bought into it by using them to renew my global entry. I did this in May and traveled outside of the country in September only to find out global traveler did not renew my global entry. Upon my return in September, I applied through the official site and had my renewal in two days for less than half the cost of global traveler.
By Debra H.
Response from Global Traveler· Sep 17, 2026
Hi Debra, Global Traveler provides optional assistance with Global Entry applications and renewals as a private company. We are not affiliated with the government, and our service fee is separate from the government application fee. Our records show several follow-up emails, but we have not been able to reconnect with you. Since you report completing the renewal directly, the next step is to reconcile that outcome with the service purchased from us and review any outstanding refund questions. Please call (407) 641-3729 or email [email protected] with “Trustpilot – Debra Haley” in the subject line. Global Traveler Customer Support
This is a scam website which asks you to pay $300 for the Global Entry program. You can only get U.S. Global Entry by applying to Customs and Border Patrol at CBP.gov. I don't know if this company actually submits your information to Customs and Border Patrol so you can get Global Entry or not buy either way its a scam. Maybe worst of all is they ask for identification information that you shouldn't share with scammers.
By Alan C.
Response from Global Traveler· Sep 17, 2026
Hi Alan, Global Traveler is a private application assistance company, independent of U.S. Customs and Border Protection. Our fee covers assistance with the application process in addition to the government application fee. Customers may apply directly without purchasing our service, and we do not make approval decisions. Our records confirm that your refund was requested on September 17, 2025, and processed that same day, 32 minutes after the request. If you need the refund confirmation or have questions about the information collected for your application, please contact [email protected] with “Trustpilot – Alan Carter” in the subject line. Global Traveler Customer Support
This company charges more than twice the Global Entry fee in order to process the application on your behalf. When I requested a refund in order to apply on my own, I was emailed a response but have not received a refund. I have called their number multiple times in the past week and have always had a busy signal followed by hang up. Or I have been put on hold for 10 minutes and then they hang up before answering. I have submitted a dispute with the credit card company.
By James M.
Response from Global Traveler· Sep 17, 2026
Dear James, we can confirm that your Global Entry application has been approved. As explained on our website, Global Traveler is a private company offering optional application assistance. Our service fee covers that assistance and is separate from the government application fee. We are not affiliated with the U.S. government. We would welcome the opportunity to speak with you directly and address any remaining questions about your approved Global Entry application. Please call us at (407) 641-3729 or email [email protected] with “Trustpilot – James Morris” in the subject line. If you prefer a callback, please include a convenient time so we can coordinate a conversation and provide personalized assistance. Global Traveler Customer Support
