GlamourtressReviews of glamourtress.com

I ordered a ponytail from GlamourTress. The ponytail I received did not match the picture on the site. GlamourTress said I could return it BUT I had to pay for shipping. I sent a picture of what was posted on their website and what ponytail I received. The company does not work on integrity. Make a purchase at your own risk. Terrible experience. I will NOT make another purchase from this site

Ordered crochet hair or cake in good time but looked nothing like the pack tried to put it in and it was horrific tried to get a refun sent a picture of it they told me they cant refund because I took it out the pack like that was a waste of money period smh

I LOVE THIS COMPANY.... I'VE BEEN ORDERING FOR YEARS EVERY TIME I'M PLEASED

I placed an order which was NEVER DELIVERED and they refuse to refund my money. I paid for priority shipping and never received anything. If I could give them a zero rating I would

I ordered my crochet hair on a Friday and it arrived on Wednesday. It shipped almost immediately. I'm confused with the bad reviews because my order was perfect. Good luck!!

Looks like I should have read the reviews from people who shopped online here. It's all true! They ABSOLUTELY DO NOT ever answer their phones, it automatically goes to voicemail and an e-mail will be better. That right there should have been a red flag. How can any REAL business have such a half-assed customer service department. I sent an e-mail not even 30 minutes after I purchased because I regretted my decision and wanted to cancel my order. There is no way my order was even processed at that time. I got an e-mail back the SAME day stating that my order had been forwarded to be cancelled and that a full refund was processing. That was on a wednesday. That Monday I e-mail to check on the status of my refund. Same schpeel* "5-7 business days depending on how long your bank takes to process" MEANING that I should have be refunded by TODAY. I called my bank when I didnt see the refund in my account and they didn't even get a refund to process from Glamourtress. Glamourtress NEVER sent my refund back and probably never even cancelled my order. THAT IS COMPLETELY UNACCEPTABLE Glamourtress. ESPECIALLY because You CONFIRMED my order would be CANCELLED and my money would be REFUNDED. I am completely dissatisfied and urge y'all not to even waste your time on shopping on this site. Lightinthebox, elevatestyles, hairsofly, wowafrican, rosegal, rosewholesale are all more customer friendly. HELL, shop at Wish or Amazon before you waste your time on here. I am completely unsatisfied with the customer service. Which is a bummer because they have good deals and a good selection of products. But the quality of the customer service was a dealbreaker. If you don't value me, my time or money....then why am I giving it to you?

The worest online shopping experience in my life. I made a very large order for my grandma, mother and myself. We had almost a $500 order to have the worest customer service. I had to call over 47 times for someone to answer the phone. Then had a manager accused me of fraud and continue to yell at me over the phone. He won't let me talk! After his unprofessional remarks I asked to speak to his manager we're he decided to hang up on me. I worked customer service for 5 years and never encountered should a rude company. I would not EVER RECOMMEND THIS WEBSITE OR COMPANY!!

They don’t ever answer their phones or emails!! Days before my package was shipped I requested that the address to be changed because it was wrong and nothing. They sent it to the same address and I have no idea where it is. Whatever they use to track packages and edit orders suck!