Emailed customer services several times…
Emailed customer services several times with no response.
By Steve
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
48 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.
GiroSportDesign (giro.com) has 48 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
48 approved reviews, newest moderated first
Emailed customer services several times with no response.
By Steve
Ordered 2 Helmets. Returned Both. Since 4 Weeks no refund. Customer Service does not care. Luckily I Paid with Paypal, therefore I will escalate it via Paypal. Will Never order at giro again!!
By AGR
I purchased Giro Revolt goggles on giro.com website. The specific website page can be found by searching for the product number: 35525-A69-OS. The web page explicitly says that the goggle includes two lenses. When the shipment arrived it only included one lens. I wrote to Giro UK support about 5 days ago and didn't receive a response. I paid considerably more for these goggles than on other sites, specifically because it would include two lenses. Unsatisfactory experience
By Peter W.
Don’t work. I got 2 of them. Both blunt and one didn’t even rotate. Waist of money.
By Busa
J'ai contacté Giro pour des chaussures vtt blaze qui étaient endommagées après quelques semaines d'utilisation et ils me les ont remplacées dans discuter. Super sav!
By Carlo
Exactly what I ordered delivered within 3 days . Thank you v much
By simon K.
Scam! The uk website has changed and impossible to contact anyone for a return. None of the emails work. Avoid at all cost!
By Christelle M.
Scam site. The uk website changed after purchase and the returns link doesn’t work. No facility to refund unsuitable goods. No one on customer service to answer phones or emails . Avoid at all costs. I will be reporting them to trading standards.
By Jo H.