GiroSportDesignReviews of giro.com

I bought a pair of cycling shoes a month ago, privateer II, that I rode with only 5 times before one of them started to ripe in the mesh near the toes. I contacted the customer service wich response was that they can’t do anything for me and that the store where I bought them is responsible of the warranty claim. Even if I told them that the store is now closed due to bankruptcy. So no support for their product once they sold it to us. Last time I buy from this cie.

Casco Isode MIPS II. Acquisto fatto due mesi fa e già il cuscinetto spugna anteriore si è già scollato, praticamente hanno incollato e non cucito il velcro con la parte spugnosa e in pochissimo tempo si è scollato. Pessimo prodotto di scarsa fattura mai più casco

Leider reiht sich meine Erfahrung in die lange Liste der anderen Kunden ein: Der Giro Coalition Helm passt super, ist angenehm zu tragen - kein Grund zur Beschwerde. Das Drama hat mit den Wangenpolstern angefangen: Gleich beim ersten (ordnungsgemäßen) Lösen ist ein Teil im Helm gebrochen, was mir erst gar nicht aufgefallen ist. Ich schob es auf den Polster und versuchte Ersatz zu bekommen. Innerhalb von 6 Wochen und mehrmals hin- und hermailen war es Giro nicht möglich, den richtigen Polster zu liefern. Da nützt mir dann der nette 20% Rabattgutschein auch nichts. In der Zwischenzeit ging der Helm an den Händler zwecks Reklamation. Sobald das geklärt ist, kann ich meinen Eintrag hier hoffentlich zum Positiven anpassen. Das oftmalige hin und her zu den Wangenpolstern kann ich mir nur mit einem Chat-/Mail-bot erklären - ansonsten müsste ich von kompletter Ahnungslosigkeit einzelner Mitarbeiter ausgehen, was mir fern liegt. Kurz zusammengefasst: Coole Produkte, leider äußerst zweifelhafter Kundenservice. Nachtrag vom 12.7.2026: Der Händler hat den Helm ganz unbürokratisch zurückgenommen. Da könnte sich Giro ein Beispiel nehmen. Nachtrag vom 01.09.2026: Noch immer keine Rückerstattung erhalten. Mittlerweile Zahlungsdienstleister involviert.

DO NOT ORDER FROM THE DIRECT SITE NO MATTER WHAT!!! They will NOT give you the corrects dates for when you will get your product. 16 business days and nothing. Their site says it takes at most 14 business days to DELIVER. I am on day 16, and my item hasn’t even shipped. Oh, and they wont let you cancel either. You have to start a return.

Ordered Imperial 11 AS white shoes on Giro.com website. Said 14 days delivery. Never happened. Waited another 14 days and was told they are behind. Waited another 14 days and was told my order was cancelled. No reason given. These shoes were ordered when AS model was first listed. I wear Giro helmet and shoes. They don't care. I would give a zero star if there was that option

Giro's published size guide on their website is wrong leading consumers to purchase the wrong size helmets. Ordered a size youth small which the website says fits 49-55 cm. When received the packaging states 49-53 cm. Contacted support and because I purchased it from one of their retailers they said I had to deal with them. Giro's mistake but they're making us pay shipping to exchange it. Way to make good on your mistakes, Giro!!!

Very poor quality helmets, inner plastic fitting snapped quickly on an expensive helmet, clearly a manufacturing defect. Giro did nothing to remedy. Avoid their helmets, there are much better ones out there being sold by reputable companies who value their customers.

Ho acquistato un casco Regale la cui descrizione riportava esplicitamente la tecnologia MIPS, tuttavia il prodotto ricevuto ne era privo. Nonostante l'errore sia imputabile a una descrizione inaccurata sul sito, l'assistenza ha rifiutato la sostituzione con il modello Isode MIPS (15€ in più di differenza a listino) in quanto a detta loro non possono inviare prodotti dal valore superiore a quello acquistato e che il casco non riportava MIPS nella nomenclatura, ma solo nella descrizione (come se io consumatore sia tenuto a conoscere la loro nomenclatura e non debba fidarmi "solo" della descrizione prodotto). L'unica loro soluzione è stata quella di offrirmi le spese di reso, che sinceramente mi sembra il minimo sindacale dato che l'errore è loro. Segnalo inoltre che, nonostante la mia notifica del 24/03, l'errore sul sito non è ancora stato corretto.