Giant FoodReviews of giantfood.com

Not being able to choose whether you want or not want substitutions individually. Your site used to give you a choice to choose the items you did not want substitutions, and now it’s either you want no substitutions or you want all substitutions. Bad option. Please give the customer the option when purchasing the item to choose their options individually, and have the shopper call the customer to to let them know what the substitutions are.

According to Giant Grocery everybody who shops there must be a criminal. That is how their self checking machine is programed. It was not like this years ago. None of the grocery stores around have reprogrammed their self check out to be as sensitive as Giant's and assume everyone is a thief. Terrible costumer service. I have stopped going to Giant for tge most part. There are many better choices in Columbia and Ellicott City.

I live in Amsterdam and shop regularly at the Albert Heijn near my house. What's the connection to your Giant? Well, both are owned by A-Hold corporation. BTW, Albert Heijn is like the Wholefood of the Netherlands.... Overpriced. So, why does a tiny, expensive country like Holland have prices, within the same company, so much lower? GREEDFLATION..... Record profits and payments to shareholders is the answer. I'm so happy I don't live here and feel sorry for all of the victims of Giant's basic greed. Or does the upper management at Giant refer to its customers as suckers? Shame on you!

The giants store in district heights Maryland has poor customer service. I shop there because they're close to me but I try to avoid them because of service. On Friday January 12 2024 at 3pm I saw dove soap in the ad for 2/7.00. I had to wait in the customer service desk 15min plus they had to unlock them due to thief. None of the soap came up with the correct sale price. After approximately 30min combined in line and checking she called for the assistant manager. She checked each item in varies way but didn't come up correct. I asked the store manager Mr. Johnson could he adjust the price. He told me he couldn't do and would not adjust price and walked away in a nasty manner.

I’ve been shopping at giant for years.. I got in a line to check out my 15 items and was told that it was closed and I’d have to use self checkout.. I don’t do self checkout due to not being an employee.. and I don’t get paid to work there.. If I didn’t really need what I went for I would have left my cart sit and walk out.. I checked out my groceries and left the manager know that I will not be shopping there anymore..

Guys, you need to get better control of your vegetable department. Food is spoiled and old looking. The seafood area usually ok but this year I purchased some fresh smelt for December 24th dinner. The fish still had some scales on it and didn’t taste fresh. We couldn’t eat them.

they have revamped website and somehow lots of people can't get into website to order groceries. I have called 3 times over past week and a half and they tell me to reset my password which I have done so many times I'm running out of password ideas. I was assured yesterday to wait an hour, try again and request new password. I waited 5 hours and still it says I have no active account but they are still sending me emails. Doesn't make sense. Good thing though I have been shopping at Walmart and their prices are so much cheaper. So they have lost me as a customer for my big food orders. Seems they just don't care.

Grocery delivery: This is the last time I plan to order delivery from Giant. They consistently arrive late and won’t tell you what items are out of stock until AFTER you are charged. After everything, I still need to go to another grocery store for items that were out of stock.