Done but slow
Overall, ok but processing is a bit slow.
By Frank
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
Overall, ok but processing is a bit slow.
By Frank
It was a painless experience. As advertised it was all completed on-line at my convenience. They were honest and stood behind their original monthly payment and interest rate fee. Outstanding!
By Sean
You made the process very easy and everyone I spoke to was extremely courteous and professional !!
By Teresa D.
Excellent service great PRO.
By Ashok
Although different than the traditional “buy a car” route, the Mode online process was super easy to use.
By Jenifer
The process was quick, easy, and efficient. I just scanned in my documents and waited for approval. Once approved I sent the real ones in and got my loan documents within a day or two. Everything was done remotely and that was a huge benefit.
By Alphonso
THE SERVICE YOU OFFER IS MUCH NEEDED. I LIKE IT BETTER THAN THE DEALER EXPERIENCE. HOWEVER, YOU SHOULD BE MORE UPFRONT THE PROCESS. i HAD TO MAKE SEVERAL PHONE CALLS TO FIND OUT WHAT THE NEXT STEP WAS.
By Kelvin
I am in the process of purchasing my lease vehicle. The process was much easier and efficient than I thought it would be. When submitted required information, it was reviewed quickly with a prompt response.
By Jeffrey