The company representatives were…
The company representatives were helpful and responsive which made for a smooth lending process.
By Stephen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
618 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SavingsSee if you can save by refinancing your auto loan with Mode.ConvenientA faster, easier way to refinance your vehicle, completely online. Just a few clicks could save you money.TrustedMode is backed by GM Financial, so it's financing you can trust. Keep the car you love with a payment you like.
Mode by GM Financial (getmode.com) has 618 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
618 approved reviews, newest moderated first
The company representatives were helpful and responsive which made for a smooth lending process.
By Stephen
Should have better communication between Getmode and GM financial. GM financial was telling me to return the car or get a lease extension, but I was buying the car though get mode. Employees were nice at GM financial, they just didn’t know where I was in the process of Getmode .
By Andrew
Simple, straightforward, and quick......what more could you ask for!?
By John
The process was very easy But would be nice if you would allow a co-signer or money down to make a lower payment.
By Michael
I need help to log in to my account3
By Rolando B.
Fairly easy process. One annoyance is if you have done a buyout before using Mode for another vehicle, you must create a new account using a different email. Having to do this for an additional vehicle buyout is an unnecessary and annoying requirement.
By George
When it comes to computers I do need help when it comes to down loading and sending pdf files, etc. Mode customer service team was there for me to help answer every question I had, no matter how crazy the question was. They were always very friendly and of course most helpful through my whole experience working with them. One happy Customer.
By Mary
The site was easy to navigate and provided upload capabilities. The process was straightforward and comprehensive.
By Kevin