Mixed
The draw fee was not what I was told by the loan officer . I went to law school and there’s a tort called detrimental reliance when people misrepresented something which leads to litigation for unfair and deceptive trade practices. I hope this will not be a continuation throughout this relationship. If you were truly sorry you would have done the right thing. Perhaps that may happen in a legal setting.
By Byron H.
Response from Loot· Oct 13, 2025
Thank you for your feedback — we take concerns like this very seriously. We're sorry to hear there was a discrepancy between what was explained and what was charged. That’s not the experience we want for any customer. Transparency is core to how we operate, and if there was any miscommunication or misunderstanding, we’d like to address it immediately. Please reach out to our support team so we can look into your specific case and ensure everything is properly clarified and resolved. We appreciate the opportunity to make this right and continue building trust throughout the relationship.