LivewireReviews of getlivewire.com

Not very reliable with service calls.

After spending $20k on a basic system, we thought we were getting a few lights we could control remotely and a rack to provide TV, DVD, music and streaming capabilities in two main TV areas. It turns out that music in one of the TV areas wasn't included because the number of ports in the system was inadequate. Upgrading was an additional $2,500. Each service call to fix or reconfigure something costs between $300-$500, even for simple things like changing internet providers. And, it's the little things that really irritate me: Control4 needed an additional $99/year license so that it wouldnt mess up my lighting and music programming when I went outside (and my iPhone switches from WiFi to LTE). That still doesn't work right. And, the technicians have rutted my wood floors moving the rack around. And, when I finally got a service team to put sliders that I provided under the rack, they put them under the front wheels but not the back wheels (so my elderly husband and I had to). And, they didn't have the courtesy to get the satellite box's power cord out of their tight curation of cords in the rack. So to honor my contract with the satellite provider, I had to move that heavy rack, open it on all sides, undo their cord bundle, pull out the cord to the satellite box and put it all back. And for that, the charge for the service call over $300.

Very delayed (months) communication and inefficient service

Installation was not as expected. Sold Universal Remote that does not do half the things I need it to do, and I have to pay Livewire to program it. Was not told this was the case up front. I rarely hear anything from the subwoofer. I had a far better experience with the company that installed my home theater system at my previous home. Will not recommend Livewire to others.