Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
466 reviews
Dimension Waste ManagementSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dimension brings the waste management industry into the modern world. Contemporary customers expect reliability, convenience and a frictionless experience. We rise to meet their needs by combining the flexibility and customization of our independent contractors with the accountability, scalablity, and unmatched waste diversion data of a tech-enabled disruptor.
Dimension Waste Management (getdimension.com) has 466 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
466 approved reviews, newest moderated first
Communicative and professional. Easy to schedule.
By customer
Response from Dimension Waste Management· Dec 29, 2024
Hi Temre, Thank you! We’re happy to hear the process was smooth and easy for you. Best regards, Dimension
Communication failed after original booking. Greg is phenomenal. All correspondence between him, my purchasing department and I was very cleared. Once it was up to scheduling pick-up there was no communication until 30 min prior on the day of. And that was with a 3rd party dispatcher. The pick-up drivers did not know what they were coming to retrieve and there was no communication of a possible two-part pick-up.
By Confused and D.
Response from Dimension Waste Management· Nov 5, 2024
Hi Lavon, Thank you for sharing your experience. We apologize for the communication issues you faced after the initial booking. We're glad to hear that Greg was able to provide clear and helpful communication, but we regret that the scheduling and coordination of the pick-up did not meet your expectations. This is certainly not the standard we strive for. We will address the communication breakdowns with our team to ensure better coordination in the future. Thank you for your understanding, and we appreciate your valuable feedback. Best regards, Dimension
I booked a junk piano removal. The appointment was rebooked 3 times by the provider. For the last booking, the provider was 3 hours late. They arrived during a time which my building does not allow moving. I just didn't want to turn the guys away after their long day and the multiple rebooking. It was clear the guys have never moved a piano before. They did not come ready for it and it was only 2 of them and their transport did not have a tailgate lift. I guided them. They nearly broke my floor and piano leg as the piano slipped during leg removal. And then they struggled for some minutes to lift the 500+ lb. baby grand into their transport with just 2 guys.
By Arthur S.
Response from Dimension Waste Management· Nov 5, 2024
Hi Arthur, Thank you for your honest feedback, and we truly apologize for the inconvenience and stress you experienced during your piano removal. We deeply regret that the service did not meet your expectations, and we understand the frustration caused by the delays and the lack of preparation. Your comments have been noted, and we will take immediate steps to ensure better future service. We appreciate your patience and understanding, and we’re grateful for your feedback. Best regards, Dimension
the price was reasonable and on time
By Hicham A.
Response from Dimension Waste Management· Sep 29, 2024
Hi Hicham, Thank you! I'm glad to hear that the price met your expectations and that everything was delivered on time. We appreciate your feedback and look forward to assisting you again in the future. Best regards, Dimension
Extremely easy to book and Pedro was on time, organized and extremely efficient. Would recommend Dimension, especially since the price is cheaper than most removal options in NYC!
By customer
Response from Dimension Waste Management· Aug 21, 2024
Hi Ann, Thank you for your review! We’re glad to hear that our provider Pedro provided great service and that you found our pricing competitive. We appreciate your recommendation and look forward to assisting you again! Best regards, Dimension
Service delayed but even on that I got a very good customer service support and attention.
By Eirich M.
Response from Dimension Waste Management· Aug 21, 2024
Hi Eirich, Thank you for your patience and understanding. We're glad to hear you were satisfied with our customer service despite the delay. We’ll work to improve our timing for the future. We appreciate your feedback and look forward to assisting you again in the future. Best regards, Dimension
From the ease of getting a quote to schedule, payment, working with the staff contractors was made easy They were always professional and helpful
By customer
Response from Dimension Waste Management· Aug 21, 2024
Hi Lesley, Thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate your feedback and look forward to assisting you again in the future. Best regards, Dimension
Terrible company! The communication is poor. They never answer the phone and they are not compensating providers. They don’t own their own trucks or have any staff. They hire just anyone to come to your house or business. Nothing professional about this company
By Jay C.
Response from Dimension Waste Management· Aug 21, 2024
Hi Jay, We're sorry to hear about your experience. This is not the standard we aim for. Please contact us directly so we can address your concerns and work towards a resolution. Best regards, Dimension
