It went okay.
It was okay.
By Tim J.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
466 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dimension brings the waste management industry into the modern world. Contemporary customers expect reliability, convenience and a frictionless experience. We rise to meet their needs by combining the flexibility and customization of our independent contractors with the accountability, scalablity, and unmatched waste diversion data of a tech-enabled disruptor.
Dimension Waste Management (getdimension.com) has 466 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 16 reviews with 3 stars · Clear filters
It was okay.
By Tim J.
Pickup was several days later than scheduled and the person picking up was still confused about what OzzyJuice even was, despite already submitting pictures and description of it when submitting the request. I had to reach back out when the original appointment was missed on Wednesday and still never heard anything until the driver randomly texted on Saturday. The booking platform shows a price of $250 but the representative emailing me says it would only be $50, so now I have to reach back out again to clarify even after the fact. Everything seems all over the place with this company.
By customer
Booking and pickup went well. We just can't justify the cost.
By customer
The drop was great and efficient. However, the pick-up was more than a day late, and the driver had trouble attaching and backing up. It took over forty-five minutes, and my lawn was he was backing up and running over my front yard.
By Deborah B.
Response from Dimension Waste Management· Dec 29, 2024
Hi Deborah, Thank you for your feedback. We apologize for the delay and the issues during pickup. We’ll address this with the team to ensure it doesn't happen again and appreciate your patience. Best regards, Dimension
Had to chase for pick up. Took two pickups and didnt communicat they couldn't pick it up in one go.
By customer
Response from Dimension Waste Management· May 5, 2024
Hi Robert, We're sorry to hear about the inconvenience you experienced with the pickups. We apologize for any confusion or lack of communication regarding the need for two pickups instead of one. Your feedback is valuable to us, and we will address this internally to ensure better communication in the future. If there's anything else we can do to make it right, please don't hesitate to let us know. We appreciate your patience and understanding. Best regards, Dimension
It wasn't picked up on the day I specified
By customer
Response from Dimension Waste Management· Mar 15, 2024
Hi Edie, I'm sorry to hear that the pickup wasn't completed as scheduled. We strive to ensure timely service and apologize for any inconvenience this may have caused. Your satisfaction is important to us. If you ever require our services again in the future, please don't hesitate to reach out. We appreciate your business! Best regards, Dimension
Your website could be a little more user friendly especially on mobile
By customer T.J. M.
Response from Dimension Waste Management· Mar 4, 2024
Hi Ted, Thank you for your feedback. We are constantly working to improve our website's user experience, especially on mobile devices. Your input is valuable to us, and we'll take it into consideration as we continue to make enhancements. If you have any specific suggestions or areas of improvement you'd like to highlight, please feel free to share them with us. Best regards, Dimension
Dimension quoted a price which was acceptable, then when they found a provider I was asked to pay more because the provider asked for more money. I objected to this and was very ready to cancel and get a refund. After a short while they found someone who would do the job at the quoted price. Ultimately it worked out well. I’m unsure if I will use Dimension again.
By Frank P.
Response from Dimension Waste Management· Jan 28, 2024
Hi Frank, Thank you for sharing your experience. I understand that the pricing issue was initially a concern, and I appreciate your patience in working through it. If you ever decide to use our service again, we'll strive to ensure a smoother and more transparent process. If you have any further feedback or if there's anything specific you'd like assistance with, feel free to let me know. Your feedback helps us improve our services. Best Regards, Dimension