CheekyReviews of getcheeky.com

Good product, but too many emails

The first go-around wasn't too smooth as the trays did not fit my teeth at all after impressions. However, customer support was great at offering alternatives, and they shipped a new tray in a soft material which works beautifully and I didn't realize was an option. It's great they have a few different types to be able to find one that works!

The AI system you have is annoying but I’m grateful I can talk to real people. Having a phone number would also be helpful

The kit was pretty easy, especially since I have done this in a dentists office a few times and knew what to expect. The wait was the hardest part. There was very little communication about my order status, and I ended up reaching out to support to find out if they actually had my molds and were making my guard. The guard is excellent. It is a very snug fit, like the ones I've gotten from the dentist. It actually hurts to wear for a few nights, until your teeth move back to where they were when you did the mold. Or at least that's how it feels. I have had many over the years, and had the same experience with dentist office ones. As for durability, I have chewed through even the hardest ones I have gotten from the dentist in a years time. MY Insurance only covers one every 2 YEARS. This one has been performing very well so far, and is somehow thinner than the toughest ones I've had. It's actually easier to talk with as well. I've had it a few months now, and I don't know that I'll actually need a new one at the 6 month mark. It's barely roughened where I grind hardest. I might still opt to get a new one, because it's just about $50, and it will be nice to have a fresh one. This service might actually spoil me. But seriously, Cheeky, get some automated messages going out when you move through each phase of the process. I would like to know when you receive my package, when the mold is checked, when my guard is being made, and when it ships. Even more would be fine, and this really seems like something that should "just happen" at every scan/step.

The QR code enclosed in my retainer form kit did not access a mailing label. I was able to send an email to Cheeky and received a prompt response and a label.

I had expected everything to go without any snag but when my shipment arrived, it was missing a postpaid return address

The Cheeky website was very user friendly. The product is very easy to use and affordable

I have been using Cheeky nightguards for a couple of years. I like that they are not as bulky as the ones from the dentist. Recently I had a subscription order charge and ship but never received the nightguard in the mail. When I finally realized I should have replaced my nightguard, I reached out to Cheeky and they quickly sent a new one without charging me again. I really appreciate this kind of trust and customer service!