Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

I had an excellent experience with Sally Schagrin at Gerhard's Appliance in Malvern PA. She helped me select the refrigerator and dishwasher that are right for me, and was very professional in her approach. She was friendly and responsive in follow-up emails and phone calls and made extra sure that all measurements and details were correct before placing the orders. The delivery and installation of both appliances went smoothly and were on time. Sally did not try to push more expensive items. I didn't know exactly what I wanted/needed and she helped me find the right options. I recommend asking for Sally when looking for professional help with appliances!

everything is fine up until you have A PROBLEM. that's when every thing goes down hill. Bought an extended warranty . GERHARD will not work with you at all. poor mfg representation. don't bother us is the attitude you get. do not expect this company to support their customers. do not waste your money there

We have been using Gerhard’s appliances for over 15 years for all of our appliance purchases. I went there the other day to purchase new appliances for a upcoming kitchen remodel. Nicole took the time to spend with me to answer questions and help me decide which products would be best for me based on my needs. We have always had great service and pricing is competitive. They stand behind the products they sell ! Michele B.

This is literally our experience with this company that we've given a ton of money to...... Bought a fridge, stove, microwave package. The salesman was very nice and accommodating in the store. When the appliances were delivered the fridge was damaged and we asked them to take it back. The delivery guys refused to put the old fridge back until bribed with cash. We called the store and the same salesman was suddenly not-so-nice. The replacement fridge kept getting delayed and when it was finally available Gerhard's refused to work with our schedule for delivery. When it was delivered it wasn't fully functional and the delivery men gave us "that's not our problem" response. Gerhard's gave us a hard time to come service the fridge, then scheduled 3 different dates and times for service without telling us. Fridge is functioning now but the oven stopped working and Gerhard's magically "no longer serves that area" when we told them where we live.

I went to Gerhards Appliances on Sat 3/13/21. I had a very pleasant experience right from the time I entered the store. We are greeted and waited on right away. Sales person was Jordan Harris and my purchase went very smooth (washer/dryer). Delivery was scheduled for Thurs 3/18/21 with a 4 hr. window of 11-3. Delivery men (John & partner) were here on time and very professional. Set up was quick and efficient. I will definitely return when I'm in the market for a refrigerator. Great customer service!

One star is really too much! Lousy customer service starting immediately after taking my deposit for $8,500 of Bertazzoni appliances. Delays, delays, delays, 10 weeks of delays - Ok so I'll cut them some slack since supply chain is screwed up due to Covid BUT the lack of communication was not cool. Weekly I had to email them to get arrival dates that never materialized until early Dec when they magically appeared in their warehouse - but wait, no we can't deliver them for another 2 weeks and we're so sorry that you haven't had a working refrigerator since Oct 23rd. Using ice coolers was just a blast for 2 months! When my appliances finally arrived in mid December, the ice maker didn't work. Called Gerhards - They sent FAST appliance repair out to fix it - the service repair man repeatedly said I never heard of this brand so he couldn't fix it Took another week to get someone else out here... He orders a bunch of parts that are on back order until MAY. So I won't have an icemaker from Dec 16th until the beginning of June. Next is my dishwasher which died the middle of January - figured this time I'll just call the factory for warranty service - 2 weeks later, the tech shows up and yep had to order parts that took another 2 weeks. Then the Range... The broiler works for crap. Called the factory three times and each time they referred me to the owners manual. Ugh! they finally agreed to send a tech out and yes it took 2 weeks to get him here. The tech arrived prepared, took the broiler apart and the parts he was told to look at by Bertazzoni weren't on my broiler at all so the tech calls them back only to be told that info was wrong and sorry we don't know what the problem is.... At this point I'm disgusted, $8,500 worth of brand new appliances to get crap! Bertazzoni is absolutely awful to deal with and Gerhard's is a coin toss behind them. BTW, be prepared to be told what a horrible human being you are if you state you are sick of hearing the excuses as to why the appliances are delayed, why they don't work, why there are no parts, why customer service stinks... Save your money and buy a different brand from someone else

I buy all my appliances at Gerhards.I own 11 properties and have never gone wrong for my rentals or personal.Whenever i need anything I call Pete Siegfried in the Doylestown store.Fast and efficient is what I like and Pete takes care of it every time.Thanks Gerhards! John Byrne

I bought a washing machine on 12/28/20 and had a very enjoyable experience. Rich, my salesman, was professional and informative. My delivery went very well. The two men took my other washer and installed the new one in about 10-15 minutes and were also professional and courteous. I definitely recommend Gerhard’s! I went back because I purchased a refrigerator years ago and knew that they were competitive in pricing and handled everything professionally.