Wren Kitchens USAReviews of wrenkitchens.com

I am disappointed with the overall experience. Communication could have been better, and the service did not meet my expectations. I hope necessary improvements will be made in the future to ensure customer satisfaction.

In April 2026, Wren Kitchens abruptly shut down all US operations and filed for bankruptcy - without filing a WARN notice, without notifying employees, and without informing the thousands of customers who trusted them with their homes. Many customers paid large deposits, had their kitchens gutted, and are now classified as unsecured debt. They will likely receive nothing. People are out $10k–$20k+ with destroyed kitchens and no recourse. This is unforgivable. My kitchen was completed, but even I wasn’t spared - my “lifetime warranty” is now worthless. And compared to the people left with half‑demolished homes, my loss is minor. This is a pathetic, disgraceful way to end operations: shutting down overnight, running away from obligations, and leaving customers and employees to suffer massive consequences. Even Spirit Airlines - a company famous for its issues - treated me with more integrity. When they wronged me, they refunded me. Wren did not. The CEO keeps the money while customers lose everything. Disgusting. Deplorable. Unforgivable.

I am extremely disappointed and frustrated by this company’s conduct. Without any warning or communication, they abruptly ceased all operations in the United States while continuing to operate in the United Kingdom. This decision has left countless customers, myself included, in an incredibly difficult position—mid-project, with homes in disarray and no clear path forward. What makes this situation even more concerning is the complete lack of accountability. Contracts were signed and substantial payments were made in good faith, yet the company has walked away from its obligations without notice. There has been no meaningful communication, no support, and no effort to resolve the situation or make customers whole. Refunds have not been issued, and attempts to seek assistance have led nowhere—only to a generic form that provides no real answers or resolution. This goes beyond poor customer service; it demonstrates a serious disregard for contractual responsibilities and basic business ethics. Customers entrusted this company with significant home investments and were ultimately abandoned without recourse. All I ever get now from this company is a link to fill out a form that goes nowhere. I’m glad this corrupt company thinks it’s okay to steal money from hard working people and leave them abandoned with no direction. Really solid business ethics here. Watch as all I get for a response from this company is to “go to their company website” and click the link that goes nowhere! Let’s not forget this company sent someone on drugs to our home during the first measurement with our children home. This individual was clearly off since they mismeasured a few things causing even more delays along the way! Real solid company we have here! Total disregard for craftsmanship and safety for children. Not to mention their product is GARBAGE! MDF board that is WAY overpriced! I would strongly caution anyone considering doing business with this company to reconsider. Their handling of this situation raises serious concerns about their reliability, integrity, and overall commitment to their customers.

I was hesitating between IKEA and Wren Kitchen, and I finally opted for Wren Kitchen because they claimed selling high end material. It’s a SCAM. The MDF is so badly laminated that any spill will make your cabinets soaked and swollen. My daughter used a normally soaked cloth to wipe the cabinets and it was a disaster. I also need to mention that we needed to contact them to stick to their promise of an interest-free monthly payment for a portion of the cost. They actually charged us interest during our first payment. If you are installing the cabinets by yourself get ready to measure and cut all the panels by yourself. I wish I had bought my kitchen from IKEA!!

This company is completely incompetent. There is not a single part of the process after we signed the paper that has been professional on even the most basic level. We’ve have poor delivery service spread out over more than a dozen attempts. Critical flaws in the design causing extreme delays and added costs. I’ve counted at least 5 vendors Wren has hired as subcontractors but they do not communicate to each other; once they have your money, ALL SERVICE STOPS. We have receive multiple bogus emails from Wren saying that our project when in realtors it’s been over 2 months (over 6 months if you count the design process) and we still have no counter top, no microwave, no plumbing and our refrigerator is I. Our living room. All of the money Wren saved us in comparison to other Kitchen companies has been spent double or triple when you count all the extra days we have to to take off work, the countless time we need to re purchase materials, and pay our own vendors to give competent suggestions on how to fix this mess. RUN AWAY FROM THIS SCAMMING COMPANY AS FAST AS YOU CAN!

Cabinets were sold as boxed and ready for install arrived needing alot of assembly.Salesman never mentioned that and customer support is non existent.Beware of this company they do not stand by their products.

My experience with this company was mixed. While I appreciated the knowledgeable and helpful staff during the design and planning stages, I encountered several issues once the project began. There were delays with delivery and installation, and at times, communication felt slow and unresponsive. I also received some items that were not correct, which added to my frustration. While the team showed care and professionalism at times, I was disappointed by the inconsistent service and the challenges I faced in getting timely resolutions to my concerns. Before working with Maya, I also had the pleasure of dealing with another team member Ananda, who was very helpful and attentive throughout the early stages of my project. However, when Maya, the manager, became involved, she truly took the level of service to new heights. Maya listened patiently to my concerns, promptly followed up, and demonstrated a genuine commitment to resolving every issue. Her dedication and professionalism made all the difference in completing my kitchen renovation to my satisfaction. Maya’s support was the highlight of my experience, and I’m very grateful for her help.

We were having a not so great experience with the Wren location we were working with. I was sent to the Wren US Customer Support team where Megan took over. I worked for Marriott Corporation for over ten years and consider myself to be a customer service expert. Megan is a true example of someone who understands and provides exemplary customer service. Megan listened with patience to what we had to say, she apologized, she showed empathy and she came up with a solution and asked if that would work for us. Because of our experience with Megan, we will continue to use Wren and we will recommend Wren, just not the Commack Wren Showroom. I hope you are utilizing Megan to train new staff, she should be sent to the Commack showroom to train the staff there on customer service. Thank you Megan