Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

This is the second appliance I have purchased from Gerhard's in the last year. I was happy to go back after having a great experience the first time. I worked with Sally (Malvern location) both times, who I highly recommend. She is extremely knowledgeable, organized and friendly. She was able to answer all my questions and had great feedback on the items I was looking at from both a functional and aesthetic standpoint. Gerhard's is my go to store for appliances as I know I get exceptional customer service and great prices.

We purchased a new LG washer and dryer from Gerhard Appliances in Glenside on November 17, 2021, delivered on November 30. Due to the location of the dryer in the home, a side-vented dryer was needed. The LG dryer we purchased could be side-vented. We were assured multiple times that the dryer would be side-vented and ready to install prior to delivery - that was not the case. Calling customer service was frustrating to say the least. I received a number to call to set up an installation date for December 9th. That, however, was just to have the dryer side-vented, not actually installed. More phone calls - this time we were told it would all be taken care of on the 9th. We received a phone call on Tues, Dec 7 asking if I wanted to go to the warehouse and pick up the side vent installation kit - unbelievable. Silly us, we were under the impression that the authorized LG repair person would bring the kit with him/her. Another call to the store to customer service, asking for help - left a message asking for a return call. That call was ignored. We decided it was truly not worth the frustration and aggravation dealing with a company who, after purchasing products from them, offer no real solutions/help - you are left on your own to solve the problems they created. We will be dealing directly with the LG company to get the dryer properly installed . Another call to Rosa in customer service requesting a refund for the side vent kit ($70) and the installation of said kit ($139.99). She stated she couldn’t help, transferred my call. Surprisingly, (not really), that person couldn’t help, asking me why I was transferred to him, who then transferred me to another person. Liam, the final person I spoke with, was the only person who was helpful and stated he would begin the refund process. We decided to purchase the washer and dryer from an actual appliance store since we needed a dryer that could be side-vented - mistakenly thinking that would be the best. There is absolutely no way that we would ever purchase another appliance from Gerhards.

Horrible experience! Washer and dryer were delivered on 11/22, but b/c of a screw-up the dryer was not vented properly, so another appointment was necessary – which was finally scheduled for – maybe – December 2. But note that December 2 is just step 1 to move the dryer vent to the right side. Then another appointment is necessary to install the dryer which has yet to be scheduled. Looks like this process will take three or more weeks after the delivery of the washer and dryer to make washing and drying possible. I am now farming out laundry to friends and relatives. In no way is this acceptable.

DO NOT BUY FROM GERHARDS MALVERN!! we purchased a GE convection oven and it was deliverers BROKEN. Gerhards will Not do ANYTHING about it and have been ignoring our calls and emails! We have been VERY patient and no one will take any responsibility for selling us a COMPLETELY BROKEN OVEN!!!

I would give them a zero if Trustpilot would let me. We renovated our kitchen and bought all new appliances from Gerhard's. We made the mistake of buying their extended warranty. A couple years later, something went wrong with the oven, so I called them to activate our warranty. They told me that we had covered everything but the oven, which seemed odd to me, but the appliances had been delivered to my contractor to install, so I had no receipt showing me what was covered, so I had to take their word for it. A few months later, we had issues with the microwave, so I called them to get it fixed. The person I talked to this time told me that we'd covered everything (including the oven) except the microwave. I had them check multiple times and each person now gave the story that we'd covered everything but the microwave. We dealt with the microwave repair, as we had with the oven, on our own. We did send them the bill for our oven repair since they were now saying it was covered. Almost a year later, we have not been reimbursed. Now, I get a mailing from their warranty company New Leaf, telling me that my warranty is going to expire soon and don't I want to renew it. The mailer lists all the covered appliances, which include both my oven AND microwave.

We purchased a Frigidaire refrigerator in February 2021. After we received the refrigerator we noticed the double doors were not aligned properly and were off by 1/4 inch. Gerhards sent six service technicians. We asked after the second service call for a new refrigerator and they gave us a two year warranty instead. We are very frustrated and paid over $2K full price. We keep getting the run around from Fast Appliance and Gerhard's and no one is taking responsibility. Gerhard's hopes we go away and accept the defect. We will definitely NEVER do business with Gerhard's again. Gerhard's does not care about their customers. Costco or Amazon would have resolved the issue quickly and to the customer's satisfaction!!

My experience with Nicole Powell over the phone was exceptional. Needed a side by side refrigerator to replace one that went kaput. She provided and showed what options were available to get a replacement ASAP. Everything went as smooth as possible. Also kudos to the delivery/installation team of Steven and Raiko. Their efficient service was first class. This was my first dealing with Gerhard, and will definitely keep them in mind if a new appliance is needed in the future.

Called to see if a specific whirlpoo lrefrigerator was in stock. Spoke to Nicole who was very helpful.Expecting delivery next week. Thanks,